Kathrine Infante
Brookfield,VIC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Organized office professional with experience with various administrative tasks and customer assistance. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service / Barista
Bonbons Bakery
01.2023 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service/ Sushi Maker
Sushi Gyutaro
03.2022 - 01.2023
- Enhanced customer satisfaction by preparing visually appealing and delicious sushi dishes.
- Maintained a clean and organized workstation, ensuring compliance with food safety standards.
- Collaborated with kitchen staff to streamline sushi preparation processes for improved efficiency.
- Contributed to positive guest experiences by providing exceptional service and addressing dietary restrictions or concerns.
Administrative Assistant
Yoonet Pty. Ltd.
06.2021 - 12.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales and Marketing Executive
Plaza Hotel Balanga City Inc.
03.2017 - 03.2019
- Increased sales revenue by developing and implementing strategic marketing plans.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Streamlined internal processes for improved team efficiency and productivity.
- Managed a high-performing sales team, consistently exceeding targets and boosting company profits.
- Professionally responds to every customer's negation about banquets and room information. And to provide competitive sales output in coordination with reaching the team's maximum revenue.
- Entertain all the corporate and government banquet inquiries and make necessary arrangements for closing catering deals.
- Prepares the banquet event orders and coordinates with all the concerned departments for the event.
- Assists the engager starting from the inquiry, ocular inspections, food tasting, contract signing, during the event, settlement of the bill, and collects guest feedback accurately.
- Leads coordination meetings for upcoming schedule of events.
- Prepare reports about sales forecasts, new accounts, dormant accounts, and competitor's checks.
- Coordinates with the chef all the food special requests and consistently monitors food quality.
Sales and Marketing Associate
Travelers Hotel And Event Center Inc.
03.2016 - 07.2016
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Expanded client base through effective networking and relationship-building strategies.
- Optimized sales presentations for increased engagement and conversion rates.
- Collaborated with cross-functional teams to develop product positioning and messaging that resonated with target audiences.
Education
MBA - Business Administration
Kaplan Business School
Docklands, VIC02.2024
Bachelor of Science - Hotel And Restaurant Management
Bataan Peninsula State University
Balanga City, Bataan, Philippines03.2016
Skills
- Team Leadership
- Relationship Building
- Event Coordination
- Customer Retention
- Strategic Planning
- Inventory Management
- Administrative Support
Certification
National Certificate of Food and Beverage Services II
National Certificate of Front Office Services II
Timeline
Customer Service / Barista
Bonbons Bakery
01.2023 - 01.2024
Customer Service/ Sushi Maker
Sushi Gyutaro
03.2022 - 01.2023
Administrative Assistant
Yoonet Pty. Ltd.
06.2021 - 12.2021
Sales and Marketing Executive
Plaza Hotel Balanga City Inc.
03.2017 - 03.2019
Sales and Marketing Associate
Travelers Hotel And Event Center Inc.
03.2016 - 07.2016
MBA - Business Administration
Kaplan Business School
Bachelor of Science - Hotel And Restaurant Management
Bataan Peninsula State University
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