KATHRINE TRAMONTE
Administration
Tahmoor
Summary
I am looking to obtain long term, stable employment with a reputable employer in an office administration/reception role that utilises my strengths and prior employment experience. I am open to further professional training and the potential to progress within a company.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
Medibank Health Insurance
11.2022 - 07.2023
- Managed over 50 phone calls from members regarding policy changes and enquiries.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Caring Duties
09.2016 - 01.2021
- Caring for elderly parents until they passed
- Home duties – Shopping, transportation to medical appointments.
Administration clerk
Department of Family and Community Services
09.2010 - 08.2016
- Ordering office supplies and stationery
- Raising, editing and processing work orders, Photocopying and scanning documents
- Answering management calls and taking messages for relevant staff members
- Sort and distributing incoming and outgoing daily mail
- Delivering parcels
- Organising catering for training days and meetings
- Monitoring feedback mailbox and reporting to relevant management staff members
- Set up mail merging for mailouts to clients that live in Housing.
Night fill Team member
Franklins Groceries Supermarket
11.2010 - 07.2015
- Answering customers questions about merchandise and stock selection
- Stock shelves, racks, cases, and bins with new or transferred stock
- Work as part of a team to achieve goals set for the evening
- Clean display cases, shelves and aisles
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Business Support Officer
Department of Family and Community Services
08.2010 - 09.2010
- Payment of Invoices, EG: Recruitment
- Briefing notes and documents for the Ministerial office
- Working on database spreadsheets to cross referencing all client’s details are correct.
Executive Assistant to General Manager
Department of Family and Community Services
09.2009 - 08.2010
- Processing and reconciliation with accounts payable to finalise contractor tenders and monthly invoices.
- Minute taking for management meetings.
- Co-ordination of internal/external meetings, travel arrangements and car hire
- Induct work placement students in procedures & guidelines of department
- Troubleshooting issues and concerns from work colleagues
- Publishing monthly newspaper for distribution to the staff within the call centre
- Advanced experience in Microsoft Suite package and in house systems
- General manager diary management
- Preparing General managers agenda items including meeting papers and supporting documents for daily meetings and training when required.
Contact Centre Operator
Department of Family and Community Services
07.2007 - 09.2009
- Receiving phone calls from clients regarding maintenance issues and complaints issues
- Assisting with temporary accommodation and the homeless services, rental assistance and bond loan scheme enquiries
- Raising work orders regarding maintenance issues and repairs
- Communicating with contractor admin staff to ensure that works orders have been assigned out to contractor for job completion
- Communicating with clients to resolve all maintenance issues and concerns
- Processing and finalising paperwork for temporary accommodation providers and clients.
Education
Mental Health First Aid course -
Wollondilly Shire Council
01.2022 - 02.2022
Certificate II & III in Business Administration -
TAFE
Skills
Case Management
undefinedLicenses Certificates
- Full license.
- Current Working with Children Check.
- Current National Police Check.
Professional Skills And Attributes
- Extensive experience with Microsoft Office Suite and products.
- Ability to learn new systems quickly and efficiently.
- Reliable with drive to finish all tasks to a high standard.
- Extensive experience in customer service, specialising in handling customer complaints, call centre operations and business administration.
- Ability to work independently and in a team environment.
References
References available upon request
Timeline
Customer Service Agent
Medibank Health Insurance
11.2022 - 07.2023
Mental Health First Aid course -
Wollondilly Shire Council
01.2022 - 02.2022
Caring Duties
09.2016 - 01.2021
Night fill Team member
Franklins Groceries Supermarket
11.2010 - 07.2015
Administration clerk
Department of Family and Community Services
09.2010 - 08.2016
Business Support Officer
Department of Family and Community Services
08.2010 - 09.2010
Executive Assistant to General Manager
Department of Family and Community Services
09.2009 - 08.2010
Contact Centre Operator
Department of Family and Community Services
07.2007 - 09.2009
Certificate II & III in Business Administration -
TAFE
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