Kathryn Apelt
Collingwood Park,QLD
Summary
Results-driven management operations professional with a proven track record in optimizing productivity and streamlining task completion. Expertise in strategic planning and operational improvement enhances team performance while executing robust business strategies. A reliable Store Manager skilled in coaching staff and fostering advancement through a supportive leadership style, successfully addressing operational concerns to boost customer engagement and revenue streams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Reward Hospitality
East Brisbane, QLD
08.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Store Supervisor
Reward Hospitality
East Brisbane, QLD
11.2022 - 08.2023
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Dealt with customer complaints and rectified product and service issues.
- Increased sales by optimizing in-store promotional strategies.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Answered customer queries and complaints and provided prompt solutions.
Assistant Store Manager
PETstock
Cooparoo, QLD
09.2021 - 11.2022
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained a safe working environment by enforcing safety regulations.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised cash handling processes to ensure accuracy of transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Education
High School Diploma -
Kelvin Grove State High School
Kelvin Grove, QLDSkills
- Problem-Solving Skills
- Proficient in Task Management
- Strong Verbal Communication
- Software Competence
- Effective Interpersonal Communication
Certification
- Cert in Microsoft Excel
- Current Forklift License
References
References available upon request.
Timeline
Store Manager
Reward Hospitality
08.2023 - Current
Store Supervisor
Reward Hospitality
11.2022 - 08.2023
Assistant Store Manager
PETstock
09.2021 - 11.2022
- Cert in Microsoft Excel
- Current Forklift License
High School Diploma -
Kelvin Grove State High School
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