Kathryn Bianchini

• Oversaw all facets of small business operations, incorporating accounting software Xero
• Confident in all aspects of hairdressing.
• Researched new trends in hair care products and styles to stay current with industry developments.
• Responded to customer inquiries by phone, email, and in person.
• Delivered exceptional customer care, resulting in a dedicated clientele.

• Covered all aspects of hairdressing including ..
• Customer enquiries
• Complaints
• End of day banking

• All aspects of hairdressing.
• Maintaining a high level of customer care.
• Evaluated client hair type, condition and desired outcome to determine ideal services.

When starting with Wella, I embarked on an initial training course that developed my presentation skills and all product knowledge, which are utilized on a day-to-day basis. Duties involved:

• Providing information and technical advice for the Wella technical portfolios, as well as Sassoon, Sebastien, and Clairol Professional Products.
• To answer email communications and letters with a helpful and swift response.
• Handling all product complaints and queries, and inputting all relevant data into the appropriate databases.
• Direct customer care for both consumers and the technical force via telephone.
• Deliver product knowledge training for various departments within Wella.
• SAP used on a daily basis.
• Master Colour Expert (MCE) graduate

During my time at cancer research, I applied key administration skills. Duties involved:

• Bank all cheques and acknowledge all donations as soon as possible, working to tight deadlines.
• Liaising with area volunteer managers, arranging meetings with fundraisers.
• Handling all cash received and acknowledging accordingly.

• Covered all aspects of hairdressing.