Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHRYN CALANCA

Melbourne,Victoria

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

14
14
years of professional experience

Work History

Sales Associate/Operations Assistant

Dior
11.2022 - 06.2023
  • I was appointed to assist in back of house duties to help the operations team and was moved from sales to focus on After-care and help manage transfers
  • Prepared merchandise for trunk shows on shop floor by pricing or tagging, visual merchandising
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Sales Associate

Haighs
11.2019 - 10.2022
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assister customers with dietary questions and requests
  • Prepared merchandise for special holidays such as Christmas and Easter
  • Rotated stock and restocked shelves to maintain product availability and expiration dates in line with protocol


Client Advisor

Louis Vuitton
10.2021 - 04.2022
  • Daily duties include product presentation, client outreach via extensive communication, booking appointments and repairs
  • Again appreciated for my excellent service and tailoring each experience to clients, this has solidified my status as a caring and dedicated employee

Sales Associate Specialist

Prada
03.2018 - 11.2019
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Assistant Manager

Haighs
04.2017 - 03.2018
  • I started in this company as ASM during their busiest time of year (Easter) and was immediately applauded for my fast learning skills and integration within the team
  • With a key focus in administration (deliveries, rostering, budgeting) I was able to organise the store to its maximum efficiency
  • After deciding to further my studies I briefly left but reapplied as the study load eased and was welcomed back
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.


2IC Manager

Camilla
11.2015 - 04.2017
  • I was head hunted by the regional manager of Camilla whilst working at David Jones and was made supervisor at the concession store but was moved to the boutique for my excellent service
  • Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
  • Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.

Public Relations Intern

Lahra Carey Media And Communications
01.2015 - 11.2015
  • Maintained and updated media contact lists and databases for ease of access.
  • Helped plan and execute private, company, and client events.
  • Tracked and reported on success of campaigns and public relations efforts.
  • Drafted, edited and distributed press releases, media advisories and other public relations materials.
  • Wrote and distributed press releases and social media content for clients and company.
  • Increased awareness of company services and products with implementation of PR strategies.
  • Supported public relations managers with writing, researching and preparation of materials

Sales Associate

David Jones
10.2014 - 11.2015
  • Working with luxury international brands department furthered my appreciation for artisan made items and enabled me to use knowledge working previously with luxury items
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Each unique piece told a story and spoke to a certain customer and this allowed me to pair the customer with the appropriate item
  • I learned what it means to locate something specifically for a customer to cater & their needs

Customer Service Representative

Hotel Principe Di Piemonte
03.2009 - 02.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled bookings and appointments

Education

Public Relations - Advanced Diploma Public Relations

RMIT University
Melbourne, VIC
2014

Associate of Arts -

Istituto Europeo Di Design (IED)
Rome
2012

IB (International Baccalaureate) Diploma -

Rome International School
Rome, Italy
2011

Skills

  • Fluently Bilingual (English/Italian)
  • Excellent in problem solving
  • Ability to work independently and within a team
  • Regulatory Requirements Adherence
  • Store Housekeeping
  • Client Relationship Management
  • Customer Expectations Management
  • Product Recommendations
  • Sales Floor Maintenance
  • Client Advisement
  • Verbal and Written Communication
  • Customer Inquiries
  • Issue Resolution
  • Customer Service
  • Administrative Support

Timeline

Sales Associate/Operations Assistant

Dior
11.2022 - 06.2023

Client Advisor

Louis Vuitton
10.2021 - 04.2022

Sales Associate

Haighs
11.2019 - 10.2022

Sales Associate Specialist

Prada
03.2018 - 11.2019

Assistant Manager

Haighs
04.2017 - 03.2018

2IC Manager

Camilla
11.2015 - 04.2017

Public Relations Intern

Lahra Carey Media And Communications
01.2015 - 11.2015

Sales Associate

David Jones
10.2014 - 11.2015

Customer Service Representative

Hotel Principe Di Piemonte
03.2009 - 02.2014

Public Relations - Advanced Diploma Public Relations

RMIT University

Associate of Arts -

Istituto Europeo Di Design (IED)

IB (International Baccalaureate) Diploma -

Rome International School

Similar Profiles

CREATE PROFILE
KATHRYN CALANCA