KATHRYN COLLINS
Woongarrah,Central Coast NSW
Summary
Recently relocated to the Central Coast I am a HR professional with an extensive experience at Northern Sydney Local Health District, excelling in human resources management and organisational leadership. Spearheaded innovative recruitment strategies, enhancing talent acquisition and staff development. Skilled in industrial relations and performance management, I've driven significant improvements in employee satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Senior Administration Officer
Northern Sydney Local Health District
North Sydney, NSW
01.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Tracked changes made throughout the duration of a project and documented them accordingly.
- Produced thorough, accurate and timely reports of project activities.
- Assisted in developing job descriptions and person specifications.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Conducted new hire orientations and onboarding processes for incoming employees.
Human Resources Consultant
Central Coast Local Health District
Gosford, NSW
04.2019 - 07.2025
- Attending formal disciplinary meetings with staff members
- Writing formal letter correspondence
- Providing policy and Award advice
- Case management
- Understanding disciplinary action
- Creating chronological case files
- Preparing documents for Industrial Relations Commission
- Speaking with executive members of staff about HR matters
Recruitment & Operations Manager
Northern Sydney Local Health District
Northern Sydney, NSW
01.2023 - 12.2023
- Managing general recruitment of NSLHD (headcount approx 14,000 staff) averaging 100 jobs per month
- Introducing new software and implementing it within the district.
- Aligned HR policies with federal and local regulations.
- Established relationships with external recruiting agencies, universities, colleges and other educational institutions in order to identify suitable candidates for open positions.
- Developed and implemented recruitment strategies to attract the best talent.
- Prepared presentations to company executives regarding employee performance and retention trends.
Operations & Strategy Manager
Western Sydney Local Health District
Westmead, NSW
01.2021 - 01.2023
- Management & Oversight of the recruitment for the Mass COVID-19 Vaccination Clinic at Homebush
- Ongoing COVID-19 Vaccination management for Western Sydney Local Health District (WSLHD) compliance
- Organisational Restructure of WSLHD
- Oversight of People and Culture budget and strategic plan
- Assisting with Human Resources Directors and Industrial Relations with the People & Culture strategy
Transaction & Customer Service Manager
Northern Sydney Local Health District
Northern Sydney, NSW
07.2019 - 12.2020
- Reporting and data analysis
- Training new staff
- Allocating work
- Taking calls and complaints from staff and patients
- Payroll
- Rostering & Scheduling
- Leave management (Long Service, Maternity, Study for district employees)
Administration Officer
Northern Sydney Local Health District
Northern Sydney, NSW
06.2016 - 03.2019
- Taking calls and providing customer service
- Rostering assistance
- Payroll assistance
- Payroll processing
- Processing leave for staff
- Electronic data maintenance
- Working with a diverse team
Senior Retoucher
CaptureLab
01.2016 - 03.2019
- Company Overview: High end artistic print services
- Beauty retouching
- Liaising with clients and photographers
- On set data maintenance
- Office management
- High end artistic print services
Education
Dipolma - Leadership & Management
NSW Health Program
01.2021
Bachelor of Arts - Digital Media in Computer Science
University New South Wales
COFA01.2013
Diploma - Digital Media
Enmore Design Centre TAFE
01.2010
Skills
- Human resources management
- Organisational leadership
- End-to-end recruitment
- Talent acquisition
- Meeting facilitation
- Group facilitation and presentations
- Human resources
- Codes of conduct
- Industrial relations, policy & awards
- Records management
- Staff development
- Performance management
- Training and mentoring
References
- Michelle McKenzie, Michelle.McKenzie@health.nsw.gov.au, Available upon request
- Daniel Korkis, Daniel.Korkis@health.nsw.gov.au, Available upon request
Timeline
Senior Administration Officer
Northern Sydney Local Health District
01.2024 - Current
Recruitment & Operations Manager
Northern Sydney Local Health District
01.2023 - 12.2023
Operations & Strategy Manager
Western Sydney Local Health District
01.2021 - 01.2023
Transaction & Customer Service Manager
Northern Sydney Local Health District
07.2019 - 12.2020
Human Resources Consultant
Central Coast Local Health District
04.2019 - 07.2025
Administration Officer
Northern Sydney Local Health District
06.2016 - 03.2019
Senior Retoucher
CaptureLab
01.2016 - 03.2019
Dipolma - Leadership & Management
NSW Health Program
Bachelor of Arts - Digital Media in Computer Science
University New South Wales
Diploma - Digital Media
Enmore Design Centre TAFE
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