Kathryn Di Fabio
Aldinga Beach,Australia
Overview
36
36
years of professional experience
Work History
Bookkeeping and FOH Supervisor
Oscars McLaren Vale
McLaren Vale, SA
07.2016 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Managed reservations, table assignments, and seating plans to maximise restaurant capacity and minimise wait times for guests.
- Implemented cost-saving measures without sacrificing quality or service levels, increasing overall profitability.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between departments.
- Assisted in creating marketing materials to promote the restaurant''s brand image and drive increased foot traffic from both local residents and tourists alike.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Maintained high-quality food and beverage offerings for guests through rigorous quality control measures and regular menu updates.
- Reduced staff turnover by fostering a positive work environment and offering ongoing training opportunities.
- Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
- Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
- Spearheaded daily social media presence to engage with customers and expand customer base.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Administration/Sales support
RFShop
03.2020 - 09.2022
- Sales
- Uploading to Social Media
- Updating and uploading to website
- Sales – Data base clients and Walk In Customers
- Website sales – receiving orders, packing and postage
- Updating Data base
- Quotes and sales – Phone and Email
- General Admin duties
Administration/Sales support
Harcourts Tagni
12.2017 - 12.2019
- General Admin duties
- Sales Agent Support
- SALES
- Uploading to all Social Media
- Advertising - Messenger/Advertiser
- Pre Appraisals – RP Data CMA Reports
- Appraisals –Data entry, letters, marketing programs and preparing appraisal kits
- Listing Properties - Data entry, searches, signboards, organising photos, floorplans, brochures
- DL flyers, Marketing Invoicing, uploading property to realestate.com.au and Domain, scanning
- All property information into hard drive and correspondence to Vendors
- Sold Properties – Contracts, Form 1 Searches and all relevant correspondence to conveyancers
- Deposits into trust account, and receipts to purchaser.
- Settling Properties – My Desktop
- Correspondence to Vendors Purchasers and Conveyancers
- Balance of deposits to conveyancers
- Using Multiaray,Harcourts 1 and My Desktop
Administration/Accounts
Selling SA Homes
12.2016 - 12.2017
- General Admin duties
- Answering phones
- Sales agent reporting
- Marketing reports
- Superannuation
- Trust Account –Receipting, transfers and banking
- Reconciling Trust Account
- Trust Account Reporting
- Banking
- Vendor payments, creditor payments
- Accounts receivable
- Correspondence to Conveyancers
- Updating website
- SALES
- Advertising - Messenger/Advertiser
- Pre Appraisals – RP Data CMA Reports
- Appraisals –Data entry, letters, marketing programs and preparing appraisal kits
- Listing Properties - Data entry, searches, signboards, organising photos, floorplans, brochures, DL
- Flyers, Marketing Invoicing, uploading property to realestate.com.au and Domain, scanning
- All property information into hard drive and correspondence to Vendors
- Sold Properties – Contracts, Form 1 Searches and all relevant correspondence to conveyancers
- Deposits into trust account, and receipts to purchaser.
- Settling Properties – My Desktop
- Correspondence to Vendors Purchasers and Conveyancers
- Balance of deposits to conveyancers
- PROPERTY MANAGEMENT
- REST, FileSmart, FileSmart Archive
- Property Management Banking - Receipting
- Property Management Trust Account Mid-Month/EOM – Creditor payments, owner statements
- And payments
- Superannuation
Administration/Accounts
Elders Real Estate Morphett Vale
03.2014 - 12.2016
- General Admin duties
- Answering phones
- Sales agent reporting
- Marketing reports
- Wages / payroll
- Superannuation
- Trust Account –Receipting, transfers and banking
- Reconciling Trust Account
- Trust Account Reporting
- Banking
- Vendor payments, creditor payments
- Accounts receivable
- Correspondence to Conveyancers
- Updating website
- SALES
- Advertising - Messenger/Advertiser
- Pre Appraisals – RP Data CMA Reports
- Appraisals –Data entry, letters, marketing programs and preparing appraisal kits
- Listing Properties - Data entry, searches, signboards, organising photos, floorplans, brochures
- DL flyers, Marketing Invoicing, uploading property to realestate.com.au and Domain, scanning
- All property information into hard drive and correspondence to Vendors
- Sold Properties – Contracts, Form 1 Searches and all relevant correspondence to conveyancers
- Deposits into trust account, and receipts to purchaser.
- Settling Properties – My Desktop
- Correspondence to Vendors Purchasers and Conveyancers
- Balance of deposits to conveyancers
- PROPERTY MANAGEMENT
- REST, FileSmart, FileSmart Archive
- Property Management Banking - Receipting
- Property Management Trust Account Mid-Month/EOM – Creditor payments, owner statements
- And payments.
Order processing
Print and Embroid Manager
01.2013 - 08.2013
- Emails
- Liaising with Clients
- Quoting
- Invoicing
- Dispatch
- Organising daily work schedules
- Working with Graphics Dept.
- Working with Screen Printroom prioritising work.
- General day to day running of the business.
- Working with Embroidery Department
- Organising employee’s daily tasks
Administration / Accounts Assistant
Ian Wood Homes & NuSteel Homes
07.2012 - 10.2012
- General Admin Duties
- Accounts Receivable
- Accounts Payable
- Co Payroll – NuSteel Homes
- Superannuation
- Workcover
- Mail rrspondence
- Monthly Reconciling
- MYOB Accounting System
- Constructor Accounting System
Bookkeeping - Casual
The Elbow Room – McLaren Vale
11.2011 - 08.2012
- Reconciling monthly statements
- Superannuation
- Payroll
- Workcover
- PAYG
- Accounts Receivable
- Accounts-Payable
- MYOB Accounting System
Office Manager
Office Compass Tanks Pty Ltd – Mount Compass
01.2006 - 07.2012
- Sales
- Customer service and answering phones
- Cash handling and EFTPOS transactions
- Banking & reconciling bank statements
- Dispatch
- Responding to customer & agent enquires
- Reconciliation of monthly statements
- Internet banking
- Employee Contracts
- Payroll
- Workcover
- Superannuation
- PAYG
- Correspondence
- Liaising with agents
- Stock ordering
- Invoicing
- MYOB Accounting System
Accounts
Hiltons Electrical – McLaren Vale
02.2011 - 09.2011
- Accounts (2 days a week)
- General admin duties
- Reconciling monthly statements
- Superannuation
- Workcover
- PAYG
- Correspondence
- MYOB Accounting System
Owner/Operator
Southern Deluxe Dry Cleaners – McLaren Vale
01.1989 - 12.2006
- Collection and Dispatch
- Delivery to agents
- Customer service
- Cash handling and EFTPOS transactions
- Responsible for closing the store members
- Responsible for training new staff
- Banking and reconciling of bank accounts
- Reconciliation of monthly statements
- Invoicing Agents
- Answering phones
- Workcover
- Payroll
- MYOB –Accounting System
- Responsible for supervising other staff members
- Use of computer and fax machines
Skills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Employee scheduling
- Quality control
Timeline
Administration/Sales support
RFShop
03.2020 - 09.2022
Administration/Sales support
Harcourts Tagni
12.2017 - 12.2019
Administration/Accounts
Selling SA Homes
12.2016 - 12.2017
Bookkeeping and FOH Supervisor
Oscars McLaren Vale
07.2016 - Current
Administration/Accounts
Elders Real Estate Morphett Vale
03.2014 - 12.2016
Order processing
Print and Embroid Manager
01.2013 - 08.2013
Administration / Accounts Assistant
Ian Wood Homes & NuSteel Homes
07.2012 - 10.2012
Bookkeeping - Casual
The Elbow Room – McLaren Vale
11.2011 - 08.2012
Accounts
Hiltons Electrical – McLaren Vale
02.2011 - 09.2011
Office Manager
Office Compass Tanks Pty Ltd – Mount Compass
01.2006 - 07.2012
Owner/Operator
Southern Deluxe Dry Cleaners – McLaren Vale
01.1989 - 12.2006