Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kathryn Eley

Wollstonecraft, Sydney,Australia

Summary

Dedicated hospitality professional with a focus on exceptional customer service and conflict resolution. Enthusiastic and knowledgeable about food safety practices to ensure guest safety. Proven track record of streamlining systems and maintaining task accuracy for increased productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Conference & Events Supervisor

Vanilla Blue Catering
02.2025 - 05.2025
  • Oversee a variety of catering events within a corporate landscape, including conference/buffet style dining, plated meals and cocktail parties.
  • Liaise with management and clients to ensure the smooth running of catered events.
  • Adhere to high quality standards around food handling and cleanliness.
  • Perform routine stocktake of materials used for events.
  • Relay information of feedback or concern to management for the smooth running of future events.
  • Assist in the ordering of stock to make sure that we are up to date with the necessary materials and equipment needed.

Restaurant Supervisor

Menzies Bar & Bistro
07.2024 - 02.2025
  • Company Overview: The Point Group
  • Manage a busy section of 8 to 12 tables and make sure that all customer needs are being met within a timely manner.
  • Assist management with onboarding and training new front of house floor staff.
  • Managing payments in the form of cash, Eftpos, internal promotions and vouchers.
  • Handling cash and receipts completing cash up and closing of tills at the end of each shift.
  • Write up end of shifts reports detailing the events of the day including positive feedback and guest complaints and whether they need to escalate to upper management.
  • Oversee and ensure that the venue has been packed down correctly and all mise en place has been prepared for the team opening in the morning before closing the venue for the day.
  • The Point Group

Sales & Marketing Coordinator

The Fullerton Hotel
03.2024 - 07.2024
  • Complete monthly stocktake of department collateral and keeping track of this in an excel spreadsheet.
  • Assist the sales team in creating proposals using Delphi and sending out to clients, whilst scheduling periodic follow ups.
  • Coordinate with suppliers for events and marketing photoshoots.
  • Process invoices using SCM and liaise with finance team for payment.
  • Assist marketing team with obtaining items needed for events and photoshoots.
  • Liaise with the purchasing officer to place orders that provide the sales, marketing and catering teams with what they need.

Partnership Support/Sales Consultant

Tower Insurance
02.2023 - 12.2023
  • Receive referrals from advisors and mortgage brokers to assist their clients with insurance.
  • Communicate with customers in a timely manner and provide suitable insurance solutions.
  • Demonstrate insurance advice and offer solutions, handling objections/explore other options.
  • Manage phone calls between inbound and outbound phone queues.
  • Demonstrate time management and scheduling by arranging appointments for contacting customers at a requested time.
  • Communicate with customers and advisors, providing timely and accurate updates as we progress through the quote2buy process.
  • Ask customers open ended questions to determine which product would be best suited to their needs, recommending the appropriate product.
  • Answering all questions customers may have and reply within a timely manner.
  • Communicate with different departments when issues arise and openly explain to the customer how we can proceed.
  • Report to my manager, regular 1-on-1 conversations to express any concerns or challenges I am facing in the workplace.
  • Attend weekly meetings to discuss team questions and concerns on processes and how to improve service delivery.
  • Record minutes during team meetings and distribute to the team for follow up.

Senior Waiter

QT Auckland
02.2021 - 02.2023
  • Company Overview: EVT Group
  • Displaying great time management skills in managing a section of 8 to 10 tables.
  • Providing extensive knowledge about all food and beverage to help customers dine and make decisions with ease.
  • Assisting the manager on duty with cash up at the end of the day, following all systems and correct practices.
  • Trained and display a high level of competency in using the different payment methods e.g. cash, Eftpos, member discounts, coupons, etc; on the Infrasys computer system.
  • Assisting managers in the training of new employees, ensuring that all sequences of service have been communicated and displayed properly.
  • EVT Group

Senior Waiter

Craggy Range Restaurant
02.2020 - 02.2021
  • Company Overview: Hawkes Bay
  • Assist in the set up and operation of bar services e.g., making classic cocktails, preparing coffees, and using Coravin to decant corked wines.
  • Present myself in an appropriate manner during interactions between front and back of house staff and restaurant customers.
  • Maintain a prominent level of knowledge about food menu items and daily changes, as well as having a wide range of knowledge about all Craggy Range wines.
  • Processing payments using Eftpos and displaying knowledge of how to apply exclusive discounts and vouchers.
  • Demonstrate elevated levels of competency in using the onetap PoS system in the restaurant to send orders to the bar and kitchen.
  • Assist managers with set up and pack down of the restaurant at the beginning and end of every service.
  • Hawkes Bay

Service (Housekeeping) Attendant

Reef View Hotel
07.2018 - 01.2019
  • Company Overview: Hamilton Island Enterprises
  • Prepare cleaning chemicals and equipment accordingly to the days set tasks.
  • Work well with a partner to achieve all day's tasks in a fast and efficient fashion.
  • Perfect cleaning jobs through a prominent level of eye to detail.
  • Report concerns to housekeeping supervisors or management.
  • Hamilton Island Enterprises

Food & Beverage Runner / Restaurant Float

Coca Chu
07.2018 - 01.2019
  • Company Overview: Hamilton Island Enterprises
  • Present dishes to guests e.g., with correct utensils and explanation of how to serve.
  • Present and explain drinks such as house sodas and cocktails.
  • Help section waiters keep restaurant tidy e.g., clearing tables and side stations.
  • Help restaurant host seat guests and reset tables during service.
  • Hamilton Island Enterprises

Food & Beverage Runner

Spice Temple
08.2017 - 02.2018
  • Company Overview: Rockpool Dining Group
  • Present and explain dishes to guests in detail e.g., explaining all food components.
  • Present and explain drinks such as house sodas and cocktails.
  • Help section waiters keep restaurant tidy e.g., clearing tables and side stations.
  • Table set up for special dishes e.g., lobster, duck pancakes.
  • Rockpool Dining Group

Banquet Attendant

Shangri-La Hotel
08.2017 - 01.2018
  • Setting up and packing down various banquet room styles.
  • Serving food and drinks to guests e.g., seated meals, canapes, and bottle service.
  • Polishing cutlery, plates, and glasses.
  • Clearing tables.

Education

Licence Controller Qualification (LCQ) -

New Zealand School of Food & Wine
02.2022

Bachelor of Applied Hospitality And Tourism Management With Merit (BApHTM) - Hospitality And Tourism Management

Pacific International Hotel Management School (PIHMS)
New Plymouth, NZ
12.2019

NCEA Level 3 with Merit Endorsement -

Glenfield Community College
12.2016

Skills

  • Training and mentoring
  • Goal oriented
  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Multitasking Abilities
  • Time management
  • Excellent communication
  • Organizational skills
  • Active listening
  • Interpersonal skills
  • Professionalism

Accomplishments

  • Hold a current full NSW driver's licence, 12/18/27
  • Hold a current RSA competency card, 12/19/28
  • Hold a Basic Food Handler certificate
  • Hold an active Working with Children Check (WWCC), 02/17/30

Certification

  • Working with Children Check (WWCC), valid until 17 February 2030.
  • Basic Food Handler certificate.
  • Hold a current full NSW driver's licence, valid until 18 December 2027.
  • Hold a current RSA competency card, valid until 19 December 2028.



Timeline

Conference & Events Supervisor

Vanilla Blue Catering
02.2025 - 05.2025

Restaurant Supervisor

Menzies Bar & Bistro
07.2024 - 02.2025

Sales & Marketing Coordinator

The Fullerton Hotel
03.2024 - 07.2024

Partnership Support/Sales Consultant

Tower Insurance
02.2023 - 12.2023

Senior Waiter

QT Auckland
02.2021 - 02.2023

Senior Waiter

Craggy Range Restaurant
02.2020 - 02.2021

Service (Housekeeping) Attendant

Reef View Hotel
07.2018 - 01.2019

Food & Beverage Runner / Restaurant Float

Coca Chu
07.2018 - 01.2019

Food & Beverage Runner

Spice Temple
08.2017 - 02.2018

Banquet Attendant

Shangri-La Hotel
08.2017 - 01.2018

NCEA Level 3 with Merit Endorsement -

Glenfield Community College

Licence Controller Qualification (LCQ) -

New Zealand School of Food & Wine

Bachelor of Applied Hospitality And Tourism Management With Merit (BApHTM) - Hospitality And Tourism Management

Pacific International Hotel Management School (PIHMS)

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Kathryn Eley