Kathryn Farrell
West Pennant Hills,NSW
Summary
Dynamic educator and account manager with a proven track record at the Department Of Education and CO-OP Bookstore. Excelled in student motivation and client satisfaction, leveraging problem-solving skills and Tableau Software expertise. Recognized for outstanding service and innovative teaching strategies, significantly enhancing learning outcomes and client retention.
Overview
20
20
years of professional experience
Work History
Teacher of English
Department Of Education
Manly, NSW
01.2009 - 04.2023
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Contributed to development of school's English curriculum, ensuring it met learning objectives and standards.
- Conducted ongoing assessments to monitor student progress and adjust teaching strategies accordingly.
- Adapted teaching materials for virtual learning platforms, ensuring continuity of education during remote learning periods.
Account Manager
CO-OP Bookstore
Macquarie University, North Ryde NSW
02.2003 - 01.2009
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Streamlined account management processes, reducing response times and improving client service quality.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Education
Bachelor of Arts - Combined Honours in English And Linguistics
Liverpool University
Liverpool, England Graduate Diploma - Education in English And EALD
Macquarie University
Sydney, NSW12-2009
Skills
- Student Motivation
- Problem-solving skills
- Student Support
- Self starter
- Online teaching
- Organisational Skills
- Classroom Management
- Team Collaboration
- Data Cleaning
- Attention to Detail
- Tableau Software
- Database Maintenance
- Strong Work Ethic
- Business Needs Analysis
- Clear and Concise Communication
Languages
French
Limited Working
Dutch
Elementary
Spanish
Elementary
Timeline
Teacher of English
Department Of Education
01.2009 - 04.2023
Account Manager
CO-OP Bookstore
02.2003 - 01.2009
Bachelor of Arts - Combined Honours in English And Linguistics
Liverpool University
Graduate Diploma - Education in English And EALD
Macquarie University