KATHRYN FLETCHER
Overview
5
5
years of professional experience
Work History
Freelance Graphic Designer
Self-employeed
01.2022 - Current
- Designed custom illustrations for diverse clientele, adding a unique touch to each project while reinforcing brand identity guidelines.
- Implemented feedback and suggestions from clients to improve designs.
- Increased website traffic by designing engaging social media graphics that effectively communicated brand messages.
- Met with customers to present mockups and collect information for adjustments.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Barista
OUTTA COFFEE
06.2023 - 02.2024
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
Floor Staff | Merchandise Design
SAINT KAI - MORTDALE
08.2022 - 06.2023
- Closely engaged in R&D for new food and beverage items
- Contributed as the designer for merchandise items; stickers, apparel, and posters
- Built foundational knowledge in coffee brewing and roasting to assist with successful retail sales
- Maintained cleanliness and hygiene standards within food preparation areas and dining spaces.
Waitress | Kitchen Hand
TASTE OF TANG
07.2021 - 04.2023
- Extensive experience as a kitchen hand in a fast-paced restaurant environment, supporting the culinary team in various food preparation and cleaning tasks
- Proficient in taking customer orders, preparing beverages, and serving food in a prompt and efficient manner
- Knowledgeable about food and beverage menu items, including allergen awareness and dietary restrictions.
Waitress | Kitchen Hand
HIRO SUSHI BAR
01.2022 - 06.2021
- Well educated in Japanese culture, providing authentic and knowledgeable recommendations on traditional Japanese cuisine
- Collaborated effectively with the kitchen staff, ensuring accurate and timely delivery of food orders while prioritising presentation and quality
- Adapted quickly to changing demands, handled busy periods with composure, and resolved customer inquiries or complaints
- Skilfully handled multiple tables, delivering prompt and attentive service while maintaining a friendly and professional demeanour.
Tutor
KUMON
07.2019 - 01.2021
- Provided individualised tutoring to students aged 3 to 15 in both Mathematics and English subjects
- Monitored students' progress, identified areas for improvement, and provided constructive feedback
- Adapted teaching methods to accommodate different skill levels and learning abilities
- Created a supportive and positive learning environment to foster students' confidence and motivation.
Education
Certificate I - Graphic Design
Tafe Design Centre
Enmore, NSW12.2023
Higher School Certificate (HSC) -
Georges River College, Senior Campus
2022
Skills
- Excellent customer service skills, ability to take responsibility, communicate clearly and persuasively, and handle customer requests and disputes in a professional manner
- Ability to communicate effectively in teams and work efficiently individually
- Punctual, reliable, and organised
- Ability to handle sizeable cash and EFTPOS transactions in a professional manner
- Proficient in softwares such as Microsoft and Adobe
- Languages: English (fluent), Korean (Intermediate)
Timeline
Barista
OUTTA COFFEE
06.2023 - 02.2024
Floor Staff | Merchandise Design
SAINT KAI - MORTDALE
08.2022 - 06.2023
Freelance Graphic Designer
Self-employeed
01.2022 - Current
Waitress | Kitchen Hand
HIRO SUSHI BAR
01.2022 - 06.2021
Waitress | Kitchen Hand
TASTE OF TANG
07.2021 - 04.2023
Tutor
KUMON
07.2019 - 01.2021
Certificate I - Graphic Design
Tafe Design Centre
Higher School Certificate (HSC) -
Georges River College, Senior Campus
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