Kathryn Gergis

This role covered all aspects of business administration, customer service and client liaisons with a focus on a solid understanding of retail, wholesale and spare parts. Also purchasing and procurement were a essential part of daily work

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Performed research to collect and record industry data.

• Accounts receivable and payable
• Invoicing for jobs completed
• Managing the sourcing and purchasing of materials, including international purchases
• Worked as part of the tendering team for new projects
• Dealing with the clients pre and post completion
• Total office management including supplies for office, dealing with real estate and stock control

• Delivery of food and drink services
• High level customer service
• Working large functions
• Large volume order taking

• Maintaining game integrity and security.
• Customer service.
• Money handling and tacking.
• Training of staff in new procedures and games either in class settings or one on one training.
• Interaction with other departments.
• Following RSA and RCG guidelines at all times