Kathryn Golding

• Conducted comprehensive patient intake evaluations across multiple mental health programs.
• Assessed client suitability and risk factors to ensure onsite staff safety.
• Collaborated with Clinical Team to effectively address client needs and concerns.
• Developed funding proposals for government and private insurers to secure financial support.
• Consistently exceeded KPIs while upholding ethical standards.

• Directed daily operations across multiple regional locations to optimize efficiency.
• Resolved escalated customer complaints promptly, maintaining high satisfaction levels.
• Recruited and trained personnel for field operations teams, promoting professional development.
• Provided performance feedback to ensure adherence to company policies.
• Prepared staff schedules and assigned duties to enhance workflow.
• Collaborated with marketing teams to align local campaigns with broader initiatives.
• Achieved and exceeded established KPIs.

Please refer to responsibilities held in current role

• Oversaw daily studio operations across Queensland and South Australia, ensuring compliance with company standards.
• Trained staff on operational procedures and customer service best practices.
• Analysed performance data to identify improvement opportunities and implement effective solutions.
• Collaborated with regional managers to standardise processes across locations, enhancing operational efficiency.
• Developed comprehensive performance reviews for staff based on established criteria.
• Resolved customer complaints promptly, fostering positive relationships between customers and team members.

• Oversaw daily operations of multiple Weight Watchers locations to ensure effective service delivery.
• Implemented company policies that enhanced member experiences across all sites.
• Developed strategies aimed at increasing sales, market share, and customer satisfaction.
• Trained staff in customer service techniques to improve engagement and retention.
• Conducted regular inspections of store facilities to maintain compliance with safety regulations.
• Resolved employee and customer conflicts professionally, fostering a positive environment.
• Managed recruitment processes by interviewing and training new staff members.
• Identified and nurtured top talent to promote a performance-oriented culture.