Kathryn Hamilton
Mount Macedon
Summary
Hardworking, bringing 14 + years direct customer service experience.
I effectively bring new customers into the business and maximize loyalty by delivering exceptional service to every client. I work diligently to hear clients needs and issues and resolve them in a timely and efficient manner.
I work hard to actively listen to managers and clients and I take responsibility and actions where instructed.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Manager
WHG
09.2023 - Current
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
- Streamlined workflow processes for improved team efficiency and increased productivity.
- Collaborated with cross-functional teams to implement new strategies and improve customer experience.
- Developed and maintained strong relationships with key clients, ensuring long-term business partnerships.
- Reduced customer complaints by addressing concerns proactively and implementing effective solutions.
- Established a positive work environment by fostering open communication and promoting teamwork among staff members.
- Oversaw daily operations of the customer service department, effectively managing resources to meet targets consistently.
Senior Hairstylist /Manager
Essendon Hair Salon
06.2022 - 09.2023
- Provided professional cuts, colour services and treatment guidance to customers.
- Conducted and maintained inventory and set up retail displays, resulting in increased sales.
- Educated clients about products and self-maintenance for healthy organic hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of services and exceptional results.
- Management of the staff and salon including; ordering stock, working with reps, handling transactions, end of day takings, invoices and closing/clean of salon.
- Increased revenue through effective customer service and inventory management.
Hamilton Hair Design
Self Employed
01.2016 - 11.2021
Beau Hair and Beauty
Self Employed
02.2014 - 08.2016
Junior Hair Stylist
Gisborne Hair Salon
02.2012 - 06.2014
Education
Certificate IV - Hair Design
Eltham College
Research, VIC01.2012
Skills
- Inventory management
- Customer needs assessments
- Excellent customer service
- Sound communication skills
- Adaptable and flexible approach
Timeline
Senior Customer Service Manager
WHG
09.2023 - Current
Senior Hairstylist /Manager
Essendon Hair Salon
06.2022 - 09.2023
Hamilton Hair Design
Self Employed
01.2016 - 11.2021
Beau Hair and Beauty
Self Employed
02.2014 - 08.2016
Junior Hair Stylist
Gisborne Hair Salon
02.2012 - 06.2014
Certificate IV - Hair Design
Eltham College
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