Kathryn Jackson
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
37
37
years of professional experience
Work History
Owner/Operator Manager
Boost Juice Rockhampton
11.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Hairstylist
Total Look Hair And Beauty
05.1988 - 11.2014
- Initiated and engaged clients in conversations as part of personalized service.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, colouring and styling of clients' hair.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
Apprentice Hairdresser
Donna Anne Salon
09.1986 - 04.1989
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Answered telephone calls to provide information and schedule new appointments.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Assisted hair stylists with colorwork by applying base colours and toners.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Education
No Degree - Hairdressing
Tafe Queensland
Rockhampton, QLD12.1990
High School Diploma -
Emmaus College - Main St. Campus
North Rockhampton, QLD09.1986
Skills
- Business Planning
- Team Leadership
- Lead Generation
- Customer Relationship Management
- Staff Management
- Verbal and Written Communication
- Coaching and Mentoring
- Issue and Conflict Resolution
- Time Management
- Managing Cash Register
- Employee Training
- Managing Employee Relations
- Managing Terminations
- Reconciling Cash Drawers
- Overseeing Employees
Timeline
Owner/Operator Manager
Boost Juice Rockhampton
11.2014 - Current
Senior Hairstylist
Total Look Hair And Beauty
05.1988 - 11.2014
Apprentice Hairdresser
Donna Anne Salon
09.1986 - 04.1989
No Degree - Hairdressing
Tafe Queensland
High School Diploma -
Emmaus College - Main St. Campus
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