Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Kathryn Karanicolas Gatsios

Melbourne,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.

Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Mellisa Cakes Cafe Bar
10.2024 - 09.2025
  • Provided excellent customer service by greeting and assisting guests promptly.
  • Managed reservations and seating arrangements to optimize guest flow.
  • Maintained cleanliness and organization of front-of-house areas for a welcoming atmosphere.
  • Boosted sales by creating visually appealing retail displays to showcase available products and services.

Pharmacy Assistant

Chemist Warehouse
09.2023 - 11.2024
  • Processed prescriptions accurately, ensuring compliance with pharmacy regulations and safety standards.
  • Assisted pharmacists in managing inventory, including restocking medications and verifying stock levels.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained cleanliness and organization of pharmacy work areas to promote a safe environment.
  • Strengthened client relationships, provided exceptional customer service and follow-up.
  • Met sales goals by offering excellent customer service.

Customer Service

Sammy's Burgers
09.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Ivanhoe Grammar
11-2026

Skills

  • Prioritization
  • Proofreading
  • Stock Management
  • Refund Processing
  • POS Systems Expertise
  • Maintain Food Safety
  • Menu Item Familiarity
  • Adaptable and Flexible
  • Payment Collection
  • Customer service
  • Strong work ethic
  • Team player attitude

LANGUAGES

Greek - Native or Bilingual
English - Native or Bilingual

Timeline

Front of House Employee

Mellisa Cakes Cafe Bar
10.2024 - 09.2025

Pharmacy Assistant

Chemist Warehouse
09.2023 - 11.2024

Customer Service

Sammy's Burgers
09.2022 - 06.2023

Ivanhoe Grammar

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Kathryn Karanicolas Gatsios