Kathryn Karanicolas Gatsios
Melbourne,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Mellisa Cakes Cafe Bar
10.2024 - 09.2025
- Provided excellent customer service by greeting and assisting guests promptly.
- Managed reservations and seating arrangements to optimize guest flow.
- Maintained cleanliness and organization of front-of-house areas for a welcoming atmosphere.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
Pharmacy Assistant
Chemist Warehouse
09.2023 - 11.2024
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations and safety standards.
- Assisted pharmacists in managing inventory, including restocking medications and verifying stock levels.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of pharmacy work areas to promote a safe environment.
- Strengthened client relationships, provided exceptional customer service and follow-up.
- Met sales goals by offering excellent customer service.
Customer Service
Sammy's Burgers
09.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Ivanhoe Grammar
11-2026
Skills
- Prioritization
- Proofreading
- Stock Management
- Refund Processing
- POS Systems Expertise
- Maintain Food Safety
- Menu Item Familiarity
- Adaptable and Flexible
- Payment Collection
- Customer service
- Strong work ethic
- Team player attitude
LANGUAGES
Greek - Native or Bilingual
English - Native or Bilingual
Timeline
Front of House Employee
Mellisa Cakes Cafe Bar
10.2024 - 09.2025
Pharmacy Assistant
Chemist Warehouse
09.2023 - 11.2024
Customer Service
Sammy's Burgers
09.2022 - 06.2023
Ivanhoe Grammar