Kathryn Killion
Higgins,Act
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Raiders Belconnen
2014.07 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed filing system, entered data and completed other clerical tasks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Store Manager
Cotton On Kids
2010.10 - 2014.02
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Certificate 3 - Hospitality
CIT
CANBERRA2012
Skills
- Document Management
- Database and Client Management Systems
- Spreadsheet development
- Staff Management
- Multi-Line Telephone Systems
- Scheduling and calendar management
Timeline
Administrative Assistant
Raiders Belconnen
2014.07 - Current
Store Manager
Cotton On Kids
2010.10 - 2014.02
Certificate 3 - Hospitality
CIT
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