Kathryn King
Cairns,QLD
Summary
Results-driven Operations Expert skilled in team coordination and business development. Focused on enhancing operational efficiencies and customer support in dynamic environments. Manages stakeholder communication and compliance while optimizing processes to elevate customer experiences. Supports daily operations and fosters collaboration across teams, quickly adapting to new technology and maintaining compliance across various sectors.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Age Amazingly Cosmetic Rejuvenation Clinic
02.2026 - Current
- Working alongside the Practice Manager and Clinic Owner to support the daily operations of a busy cosmetic rejuvenation clinic while contributing to business growth and delivering exceptional client experiences.
- Supported daily operations of clinic, ensuring efficient service delivery.
- Coordinated staff requirements and streamlined workflow management.
- Improve operational processes and business efficiencies.
- Supported business development initiatives, identifying and pursuing growth opportunities.
- Deliver exceptional customer care from initial inquiry through ongoing client support.
- Communicated regularly with suppliers to ensure timely delivery of products.
- Learn and implement new systems quickly while supporting the team through change.
Team Coordinator | Operations Manager
Unique Real Estate Cairns
11.2023 - 01.2026
- Managed daily business operations, providing executive support to enhance workflow.
- Improved business processes, supporting operational efficiency across teams.
- Implemented new software systems and trained team members to streamline operations.
- Co founded and managed the logistics of the company's furniture business including supplier sourcing, importing containers and operational setup.
- Supporting the Directors across all operational and administrative functions while ensuring the smooth day-to-day running of the business.
- Apply legislative and compliance requirements within the real estate industry.
- Coordinated property presentation by organizing staging and decor to enhance appeal. and staging.
- Maintain the company website and online presence.
Customer Service Consultant
TIO MAC (Allianz)
04.2021 - 01.2023
- Delivered high-quality customer service by promptly addressing inquiries and resolving issues, contributing to overall client satisfaction.
- Managed customer cases from initiation to resolution, ensuring thorough documentation and follow-up.
- Managed customer cases in insurance and rehabilitation sector, collaborating with clients, medical professionals, rehabilitation providers, and government agencies to ensure effective case resolution.
- Facilitated communication among clients, medical professionals, and government agencies to align expectations and streamline case management.
- Maintained compliance with legislative and insurance requirements.
- Ensured confidentiality and accuracy in managing sensitive records according to regulatory standards.
Customer Service Officer
Centre of National Resilience
01.2020 - 01.2021
- Delivered administration and customer service support to enhance passenger experience.
- Coordinated passenger arrivals and departures.
- Facilitated operational activities during Australia's COVID response to ensure continuity of service.
- Updated and organized flight manifests for efficient operations.
- Ensured accuracy of operational records to support effective decision-making.
Education
Real Estate Certificate -
01-2023
Certificate III - Fitness Education
Australian Fitness Academy
01-2017
Skills
- Operations coordination
- Business operations
- Process improvement
- Staff coordination
- Software implementation
- Digital content management
- Legislative compliance
- Operational compliance
- Business development
- Customer relationship management
- Office operations
- Workflow coordination
- Staff training
- Technology adaptation
- Problem solving
- Time management
- Team collaboration
Timeline
Operations Coordinator
Age Amazingly Cosmetic Rejuvenation Clinic
02.2026 - Current
Team Coordinator | Operations Manager
Unique Real Estate Cairns
11.2023 - 01.2026
Customer Service Consultant
TIO MAC (Allianz)
04.2021 - 01.2023
Customer Service Officer
Centre of National Resilience
01.2020 - 01.2021
Real Estate Certificate -
Certificate III - Fitness Education
Australian Fitness Academy