Kathryn Knight

• Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
• Operated and maintained bakery equipment, including ovens and mixers.
• Trained and supervised new employees on bakery operations and procedures.
• Complied with health and safety codes to protect staff and customers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Check out operator

• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Maintained and controlled inventory of baked goods.
• Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Maintained and controlled inventory of baked goods.
• Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Analyzed service reports to identify areas of improvement.
• Hired, trained and supervised team of service staff members to meet business goals.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Implemented strategies to increase customer service satisfaction ratings.
• Resolved customer complaints in professional and timely manner.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.

• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Trained employees in essential job functions.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Mentored and supported junior staff members to apply best practices and follow procedures.

• Checked incoming orders and organized new stock.
• Greeted customers entering store and offered assistance with requirements.
• Maximized safety and production levels by frequently cleaning and organizing work areas.
• Remained calm and composed in tense situations involving angry or upset customers.