Kathryn Lewis
Murrumba Downs
Summary
Versatile professional serves as first point of contact by confidently answering and managing calls, handling paperwork and preparing records. Patient-oriented and with a strong ability to put clients and patients at ease. Committed to providing personalized service and quality patient care. Able to multi-task and give support to colleagues.
Overview
40
40
years of professional experience
Work History
Receptionist
Foundations Counselling Centre
2017.02 - 2021.12
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Private Piano Teacher
Mueller College And Self-employed
2003.03 - 2011.04
- Enhanced student performance by implementing personalized lesson plans tailored to individual needs and goals.
- Increased student retention rates through consistent communication with parents regarding progress and areas for improvement.
- Developed strong rapport with students, fostering a positive learning environment conducive to growth and development.
- Collaborated with other music teachers to share best practices and refine teaching methodologies for optimal results.
- Prepared students for recitals, auditions, and examinations, resulting in successful performances and high scores.
Dental Assistant and Dental Radiographer
Brisbane Dental Hospital
1982.03 - 1987.01
- Improved patient comfort by providing clear instructions and maintaining a calm environment during radiographic procedures.
- Enhanced image quality by positioning patients accurately and selecting appropriate technical factors for each examination.
- Reduced patient wait times by efficiently managing the daily schedule of radiographic examinations.
- Upheld high standards of cleanliness within the radiology department, preventing cross-contamination between patients and ensuring a safe environment for all individuals involved in the process.
Dental Assistant
Dr Al De Salvo
1982.04 - 1984.08
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
ATMusA (Piano) - Piano Teaching
Australian Music Examinations Board
Brisbane, QLDCertificate of Dental Radiography - Dental Radiography
TAFE QLD
Brisbane Dental SchoolDental Assistant Proficiency Certificate - Dental Assisting
TAFE QLD
Brisbane Dental SchoolCompleted Year 10 -
Aspley State High School
Aspley, QLDSkills
- Meeting Preparation
- Telephone Skills
- Business Administration
- Time Management
- Document Control
- Business Operations Understanding
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Schedule Management
- Office Administration
- Reception Desk Management
- Organization and Efficiency
Timeline
Receptionist
Foundations Counselling Centre
2017.02 - 2021.12
Private Piano Teacher
Mueller College And Self-employed
2003.03 - 2011.04
Dental Assistant
Dr Al De Salvo
1982.04 - 1984.08
Dental Assistant and Dental Radiographer
Brisbane Dental Hospital
1982.03 - 1987.01
ATMusA (Piano) - Piano Teaching
Australian Music Examinations Board
Certificate of Dental Radiography - Dental Radiography
TAFE QLD
Dental Assistant Proficiency Certificate - Dental Assisting
TAFE QLD
Completed Year 10 -
Aspley State High School
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