Kathryn Massey
Hastings
Summary
Professional and compassionate caregiver with high standard of care, prepared to meet diverse needs of clients. Extensive experience in providing personalised assistance and promoting client well-being. Collaborative team player known for reliability and adaptability, with strong skills in communication and empathy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Care Worker
Bolton Clarke
03.2025 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Provided emotional support to clients, fostering a positive and caring environment.
- Prompted clients with medications as per care plans, ensuring adherence to prescribed schedules.
- Maintained accurate client records, documenting care provided and any changes in condition.
- Supported client independence by providing transportation services to appointments, social events, and shopping.
Housekeeping Supervisor
Jackalope Hotel
08.2023 - 03.2025
- Supervised daily housekeeping operations to ensure cleanliness and organisation.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Conducted inspections to maintain high standards of cleanliness.
- Resolved guest complaints regarding housekeeping services promptly.
- Collaborated with other departments to support overall hotel operations effectively.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Administration and Rostering Officer
Mecwacare
03.2023 - 08.2023
- Primary contact for all rostering enquiries
- Planning and maintaining complex rostering systems for nursing and care team
- Coordination of staff rostering requests, updating and implementing changes accurately
- Monitoring hours worked to ensure compliance with industry guidelines
- Process of timesheets fortnightly
- Build, generate and run reports as requested by management
- Admission and discharge of residents
- Maintain accurate information and records
- Provide exceptional customer service
- Communicate openly, sensitively and effectively with staff, residents and their families
Front Office Manager
Flinders Hotel
08.2019 - 03.2023
- Managed front desk operations to ensure efficient guest check-in and check-out.
- Oversaw training for new front office staff on procedures and customer service standards.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Implemented standard operating procedures to streamline front office processes.
- Oversaw housekeeping and maintenance to ensure room readiness for guests.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Education
Certificate 3 Individual Support (Aged Care)
Chisholm Institute
Melbourne, VIC12-2024
Skills
- Effective communication
- Compassion and empathy
- Strong ethics
- Dependable and responsible
- Person centred care
- Conflict resolution
- Adaptability and flexibility
Certification
- HLTAID009 - Provide CPR
- HLTAID010 - Basic Emergency Life Support
- HLTAID011 - Provide First Aid
- Current WWCC
- Covid19 and flu vaccinations
Timeline
Personal Care Worker
Bolton Clarke
03.2025 - Current
Housekeeping Supervisor
Jackalope Hotel
08.2023 - 03.2025
Administration and Rostering Officer
Mecwacare
03.2023 - 08.2023
Front Office Manager
Flinders Hotel
08.2019 - 03.2023
Certificate 3 Individual Support (Aged Care)
Chisholm Institute
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