Kathryn McAuliffe
21 Kailis Street, Wanguri
Overview
14
14
years of professional experience
1995
1995
years of post-secondary education
Work History
Senior Investigator & Conciliation Officer
Health Community Services and Complaints Commission
08.2024 - Current
- Manage complex complaints and lead investigations under the Health and Community Services Complaints Act
- Provide public access and awareness programs in the area of complaints management, awareness of rights and service improvement
- Provide public awareness and access programs through a variety of mediums in complaint management, awareness of rights and service improvement
- Coordinate information, collaboration and negotiation of complaints and investigations with government agencies.
- Prepare complex and highly confidential reports for the Commissioner
Resolution Support Manager
TEMHAODS
07.2021 - 08.2024
- Company Overview: NT HEALTH
- Manage the Patient Experience and Feedback Coordinator - TEMHAODS
- Manage complaints and Investigations in collaboration with the Top End Health Service Consumer Feedback Coordinator for Health and Community Services Complaints Commission, North Australian Aboriginal Justice Agency (NAAJA), Australian Health Practitioner Regulation Agency (AHPRA), Anti-Discrimination Board and all Point of Service complaints and Investigations
- Manage complaints, enquiries and reports for Community Visitor Program
- Lead In-depth Clinical Review investigations, Root Cause Analysis, and manage all ISR1 and 2 incidents for the service.
- Maintain TEMHAOD KPI's for complaints and investigations, Open Disclosure and Riskman data on a monthly basis
- Liaise with all Team Leaders and Managers within the TEHS to facilitate investigations and meet deadlines
- Coordinate Coronial Inquest preparation and collate all required documentation.
- Manage all recommendations for Inquests, HCSCC complaints and Investigation and produce reports for all external agencies
- Oversee review of the Release of Information Process
- Root Cause Analysis Training with ACHS in Victoria 2020
- NT HEALTH
Clinical Safety Coordinator
Royal Darwin and Palmerston Hospitals
09.2020 - 07.2021
- Company Overview: NT Health
- Coordinate the Morbidity and Mortality Program for RDPH
- Conduct investigations of serious clinical incidents and provide evidence for enquiries for the Office of the Coroner.
- Provide expert advice relating to the implementation and evaluation of clinical care safety, risk and quality improvement strategies, programs and activities.
- Secretariat for the RDPH Morbidity and Mortality Committee
- Manage and facilitate all Root Cause Analysis investigations undertaken at RDPH
- Manage all recommendation implementation for internal and external investigations including coronial inquests.
- Liaise with Top End Health Service Executive committees providing updates and ensuring deadlines are met in all serious investigations.
- ACHS - Recommendation implantation ACHS - Root Cause Analysis overview
- NT Health
Feedback and Serious Clinical Incidents Manager
TEMHAODS
07.2019 - 09.2020
- Company Overview: NT Health
- Manage complaint, enquiries and produce reports for Community Visitor Program
- Manage complaints and Investigations in collaboration with the Top End Health Service Consumer Feedback Coordinator for Health and Community Services Complaints Commission, North Australian Aboriginal Justice Agency (NAAJA), Australian Health Practitioner Regulation Agency (AHPRA), Anti-Discrimination Board and all Point of Service complaints and Investigations
- Lead In-Depth Clinical Review investigations, Root Cause Analysis, and manage all ISR1 and 2 incidents for the service.
- Maintain TEMHAOD KPI's for complaints and investigations, Open Disclosure and Riskman data on a monthly basis
- Liaise with all Team Leaders and Managers within the TEHS to facilitate investigations and meet deadlines
- Coordinate Coronial Inquest preparation and collate all required documentation.
- Manage all recommendations for Inquests, HCSCC complaints and Investigation and produce reports for all external agencies
- Oversee review of the Release of Information Process
- Oversee to development of the Mental Health Consumer Advisory Committee
- Root Cause Analysis Training with ACHS in Victoria 2020
- NT Health
Project Manager
TEHS Patient Experience
10.2018 - 06.2019
- Company Overview: TEHS NT Health
- Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
- Develop a framework to monitor and evaluate the efficiency and effectiveness of the implementation of the framework and initiatives across TEHS.
- Develop an Implementation plan, including governance structure to support the development and roll out of the Patient Experience Framework.
- Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour in line with the TEHS Organisational Culture Charter.
- Engage and collaborate with staff at all facilities across the Top End.
- Chair the Patient Experience Framework Working Group
- Assist with the facilitation of the iValidate Communication Workshops
- Travel to all facilities across TEHS engaging and presenting to local Clinical Advisory Groups and medical, Nursing and Support staff being inclusive and strengthening relationships across sites.
- TEHS NT Health
Donation Specialist Nursing Coordinator
DonateLife NT
11.2014 - 10.2018
- Oversee Australian and New Zealand Organ Registry (ANZOD) data collection.
- NT Representative on the Organ and Tissue Authority Data and Audit Working Group.
- NT Representative on the Electronic Donor Record (EDR) working group committee.
- Provide oversight, support and training within the NT ensuring that the National Hospital Death Audit is consistent at a national level.
- Coordinate NT/WA case review meetings
- Coordinate and present quarterly Referral review meetings
- Acting Clinical Nurse Manager
- Coordinate the donation process from time of referral to donation surgery
- Lead difficult and challenging conversations with grieving families
- Liaise with medical staff and allied health workers to provide optimal outcomes for organ donors.
- Provide support and education to hospital staff
- Dedication to multicultural awareness
- Co facilitation of the Introductory Donation Awareness Training (IDAT) Darwin and Alice Springs.
- Awareness of Organ donation to the community
- Participate in a 24 hour on-call rotational roster
- NT Representative on the Transplant Society of Australia and New Zealand (TSANZ) committee.
- NT data collection for mortality review and organ donation referral review meetings
- Development and revision of protocols and guidelines.
- Family Donation Conversation Core and Practical 2015
- IDAT Train the Trainer workshop 2015
- DonateLife forum 2015
- Travel for national committee and portfolio meetings Coordination and development of education programs
Clinical Nurse Educator
Intensive Care Unit
04.2011 - 11.2014
- Facilitate and develop Quality Improvement Projects including Team leadership learning package
- Provide education to all levels of nursing staff within the ICU including: In-services
- Workshops Bedside training
- Competency assessment ICU new graduate program
- Responsible for performance management and development of all nursing staff
- Development of Protocols and guidelines including Team Leadership and Continuous Veno - Venous Haemofiltration (CVVHDF)
- Teach and assess cardio pulmonary resuscitation (CPR) and advanced life support (ALS) for all health professionals within the hospital
- Develop initiatives based on evidence based practice
- Facilitate simulation and assessment of ALS for all ICU staff
- Resource and facilitate education sessions for all staff
- Maintain training records for all staff and complete data entry into the Learning Management System (LMS)
- Manage Mandatory training for all staff to support management and maintain safe practice
- Collate unplanned ICU admissions statistics to present to the Clinical Emergency Response System (CERS), NSW
- Co present Deterioration, Evaluation, Treatment, Escalation and Communicating in Teams (DETECT) workshops
- A/ Pre Arrest Criteria for Escalation (PACE) Clinical Nurse Coordinator, responsible for coordinating all medical emergencies within SDMH
- Participate in the hospital new graduate program as both lecturer and mentor
- Co-developed and facilitated Team Leader Workshop
- National Health Education and Training in Simulation (NHET - Sim) core modules completed
Education
BACHELOR OF NURSING -
University of Western Sydney
GRADUATE CERTIFICATE OF CRITICAL CARE NURSING - undefined
NSW College of Nursing
Sydney, NSWCERTIFICATE IV - TRAINING & ASSESSMENT - undefined
NSW TAFE
Training
- Root Cause Analysis Investigation Training, ACHS, Victoria, 2020
- DonateLife Family Donation Conversation Workshops, Darwin, NT
- Merit based training, Royal Darwin Hospital, 2024
- The Essentials of Management, NTG
- Co presenter Deterioration, Evaluation, Treatment, Escalation and Communicating in Teams (DETECT) workshops, 2012 - 09/01/14
- Essential Training for Senior Managers: Leading Organisational Culture from the Middle, TEHS, 2018
- Co Facilitator Introduction Donation Awareness Training (IDAT), Darwin, NT, 2015 - 07/01/18
- IDAT Train the Trainer workshop, ACT, 2016
- Co Facilitator Team Leader workshop, NSW, 2012 - 2014
- Advanced Life Support Assessor, NSW, 2010 - 2014
- Advanced International Training Course in Transplant Procurement Management, Barcelona, Spain, 2016
- DonateLife Education portfolio, Darwin, NT, 2014 - 2016
- Leading Organisational Culture from the Middle, RDH, 2017
- Airsafe Transport Training Accreditation, 2014 - 2018
- National Health Education Training Sim Core Modules completed, NSW, 2013
Timeline
Senior Investigator & Conciliation Officer
Health Community Services and Complaints Commission
08.2024 - Current
Resolution Support Manager
TEMHAODS
07.2021 - 08.2024
Clinical Safety Coordinator
Royal Darwin and Palmerston Hospitals
09.2020 - 07.2021
Feedback and Serious Clinical Incidents Manager
TEMHAODS
07.2019 - 09.2020
Project Manager
TEHS Patient Experience
10.2018 - 06.2019
Donation Specialist Nursing Coordinator
DonateLife NT
11.2014 - 10.2018
Clinical Nurse Educator
Intensive Care Unit
04.2011 - 11.2014
GRADUATE CERTIFICATE OF CRITICAL CARE NURSING - undefined
NSW College of Nursing
CERTIFICATE IV - TRAINING & ASSESSMENT - undefined
NSW TAFE
BACHELOR OF NURSING -
University of Western Sydney
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