Kathryn Nagle
Semaphore South,SA
Summary
Accomplished professional experienced in hospital operations and healthcare management consulting. Dedicated to offering transformative and revitalizing support for ever-changing requirements. Offers strengths in relationship building, policy development and procedure optimization.
Overview
38
38
years of professional experience
Work History
Independent Consultant
Kate Consulting Pty Ltd
02.2024 - Current
- Assist clients in identifying new market opportunities, leading to successful expansion efforts.
- Research latest market trends to provide current knowledge to clients.
- Provide expert guidance on industry trends, enabling clients to stay ahead of the competition.
- Mentor and educate on clinical and non clinical governance, leadership and management as part of an overall strategy for clients to be independent.
- Assist with Strategic Planning and provide advice based upon best practice and evidence.
- Provide advice for new businesses from start up and provide the necessary legislative, industry and business guidelines to fulfil client needs
- Provide advice on the role and responsibilities of Directors (if the client is a company) to ensure there is a complete understanding.
- Author and provide policies and procedures which relate to the nature of the business and client.
- Manage projects on behalf of clients.
Chief Executive Officer
Western Hospital Henley Beach
06.2017 - 02.2024
- Established foundational processes, risk management, IT, HR management, WHS and Strategic processes from commencement of hospital in 2003.
- Negotiated all contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Negotiated all leases and sub tenancies and prepared lease documentation.
- Developed and led minor to major redevelopment projects.
- Managed partnerships and strategic business relationships by negotiating all employment and sub contractor contract terms.
- Commenced a Consulting Business to provide other like minded healthcare facilities with advice, training and audit processes.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Researched and commenced a successful General Practice within the buildings of the hospital with 11 GP's currently engaged to provide services to some 400, 000 residents.
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization - inclusive of successful ACHS assessment.
- Developed and executed comprehensive marketing campaigns, driving significant growth in customer base.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Created succession plans to provide continuity of operations during leadership transitions.
- Represented organization at industry conferences and events.
Director of Nursing / Chief Executive Officer
Western Hospital
06.2005 - 06.2017
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Reduced hospital readmission rates through effective discharge planning and patient education - short stay joint replacement pilot
- Researched, planned, and commissioned a 6 bed Intensive Care Unit for the purposes of higher acuity patients, recruited Intensivists and Staff Medical Officers and Nursing Staff.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Cultivated a hospital-wide culture of innovation and collaboration aligned to the Mission and Values of the Hospital.
- Devised and presented business plans and forecasts to board of directors.
CEO (Principle Officer)
The Keith and District Hospital Inc
04.2014 - 03.2017
- Managed partnerships and strategic business and community relationships by negotiating contract terms and working with the Board to manage efficiencies.
- Provided a risk management and compliance framework for the hospital inclusive of the aged care facility.
- Managed all Financial, Human Resources, IT Procurement and Maintenance functions of a small rural hospital.
- Liaised with government and non - government stakeholders as part of the shared services agreement with Country Health SA
- Managed the GP practice and procurement of GP's within the country setting.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Secured financing via a grant for an additional 10 aged care beds and the capital grant to build additional capacity from the Commonwealth Aged Care Minister.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
Director of Operations
Western Hospital
02.2004 - 06.2005
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Quality Coordinator
The Adelaide Community Healthcare Alliance (ACHA)
02.2001 - 07.2003
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Assisted with quality control audits.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Analyzed quality and performance data to support operational decision-making.
- Executed quality improvement research and studies.
- Developed educational materials used to train staff on QA standards.
Quality Coordinator
Western Hospital
01.1997 - 02.2001
Registered Nurse
Western Hospital
01.1990 - 02.2001
Registered Nurse
The Queen Elizabeth Hospital
04.1989 - 12.1989
Student Registered Nurse
The Queen Elizabeth Hospital
05.1986 - 04.1989
Education
Health Management (incomplete) -
UNE
Registered Nurse -
MAICD -
MCNA -
Assessor -
The Australian Council on Healthcare Standards (ACHS)
12.2023
Paul Harris Fellow - Rotary Foundation -
01.2019
Certificate 3 Train the Trainer -
01.2004
Australian Council on Healthcare Standards (ACHS) Surveyor Course -
01.2004
Infection Control Practitioners Course -
01.2002
Leadership and Management Training -
01.2000
High Dependency Nursing Certificate -
TRAH
01.1991
No Degree - High Dependency / ICU
TRAH
12.1990
Registered Nurse Training -
TQEH
12.1989
Registered Nursing
TQEH
Woodville SA04.1989
Skills
Strategic Planning
Risk Management
Project Management
Relationships with Stakeholders
Board Director and Board Chair
Compliance and Audit
Quality Improvement
Nursing Leadership and Management
Business Continuity Management
Accomplishments
- Reopened a private hospital which had been closed for a period of 18 days with no formalised infrastructure or systems.
- Planned, developed and commissioned a GP Practice within the infrastructure of a hospital, promoting cross referrals and encouraging a primary care (hospital avoidance ) model of care.
- Designed, planned and commissioned a $18M project which included 4 operating theatres, a state of the art hybrid cardio vascular theatre, compliant CSSD and 19 bay post operative area.
- Supervised team of 360 staff members and 70 Volunteers.
Previous Role And Responsibilities
Day to day management of a private 70 bed acute care "for profit" hospital employing 360 staff and 55 Volunteers. Annual Turnover $35M, Management of all material, financial, risk and human resources., Accountability for licensing, accreditation, industry standard and legislative compliance., Project Management of redevelopments within the facility (oversight and project management of $20M redevelopment 2020/22), Practice Management of core Specialists, monthly KPI meetings., CEO and management of the Western Hospital GP Clinic - 11 General Practitioners managed under a Service Agreement, Strategic development, planning and evaluation of a shareholder owned business., Authoring and production of the Strategic, Risk and Quality frameworks and plans., Negotiations with all Private Health Insurance funds to attain contracts - the primary source of revenue., Leasing and subleasing of the hospital, authoring and executing leases., Authoring all HR related letters and forms to facilitate business, direct electronic innovation to eliminate process driven tasks., Implementation of electronic programs to facilitate business efficiencies., Marketing Plan enactment to all current and potential consumers of the hospital., Maintenance of an open and transparent relationship with all hospital stakeholders., Management of all statutory, legislative, building codes and industry standards., Preparation of annual budget (consultative) and projections., Member of hospital committee meetings and Chair Quality and Safety Meeting monthly., Development and implementation of hospital policies., Management, authoring and coordination of all external contracts, including rebate and consignment agreements., Coordinate and key presenter - Strategic Planning days for Western Hospital., Liaise and coordinate Shareholders Meetings, Maintenance of relationships with all providers (both internal and external)., Liaison to community groups regarding Western Hospital.
Nature Of Businesses
- Western Hospital is an acute care for-profit hospital that was purchased by a consortium of healthcare professionals to ensure a private hospital remained within the western suburbs of Adelaide.
- The hospital is located 12km from the Adelaide CBD at affluent Henley Beach and services a potential catchment area of 400,000 residents.
- The Services at Western Hospital include:
- General Surgical - Orthopaedics, Bariatric, Ophthalmic, Cardiovascular
- Acute Medical - Chemotherapy
- Day Procedure Unit - Gastroenterology, Plastics, Urology
- Oncology Unit
- Level 2 Intensive Care Unit
- Allied Health Services - Radiology, Pharmacy, Blood Laboratory
- Although private shareholders have a financial interest in the hospital, there is an overwhelming community focus demonstrable by "The Friends of Western Association Incorporated". This group is a fundraising entity, raising funds for medical equipment to be utilized by community members living within the western suburbs.
- Consumers are represented on all hospital committees.
- 70% of patient admissions are day procedure patients.
Western Hospital Gp Clinic
01/01/12, Western Hospital GP Clinic, The Western Hospital GP Clinic was a strategic decision and opened in 2012. This decision was based upon the promotion of primary healthcare along with furnishing the on-site Specialists with a referral base., 11, Multiple, 6, 3500, AGPAL
Western Hospital Consulting Pty Ltd
Western Hospital Consulting is a wholly owned company with Shareholders and Directors in the same proportion as Western Hospital Pty Ltd., Business Advice and Strategy, Education and training in Work Health and Safety, Infection Control and Food Safety., Advice to business owners / developers on medical developments inclusive of patient flow strategies and compliance., Coordination and delivery of Strategic Planning Days., Governance and Risk Training., Management of healthcare facilities (Keith and District Hospital 2014-2018)
Current Associated Business Roles
- Board Chair, Lakeside Villages Retirement Living Inc, 01/01/22
- Deputy Chair, Lakeside Villages Retirement Living Inc, 01/01/19, 12/31/22
- Board Director, Lakeside Villages Retirement Living Inc, 01/01/17, 12/31/19
- Board Director, Port Adelaide Football Club (AFL), 01/01/20, 12/31/24
- Board Director, St Michaels College SA Pty Ltd, 01/01/17
- Chairman State Advisory Council (SA/ NT), Australian Council on Healthcare Standards (ACHS), 01/01/15
- Member, Australian Private Hospitals Association (APHA), 01/01/03
- Member, The College of Nursing, Australia (MCNA), 01/01/03
- Member, Australian Institute of Company Directors (MAICD), 01/01/07
- Member, Port Adelaide Football Club, Facilities Committee, 01/01/21
- Member, Port Adelaide Football Club, Risk Committee, 01/01/21
- Member, Port Adelaide Football Club, People Committee, 01/01/20
- Member, Catholic Lasallian Identity Committee, St Michaels College SA, 01/01/17
- Chair, Finance and Audit Committee, Lakeside Retirement Living Inc, 01/01/23
Compliance Requirements
- Fully Vaccinated against Covid - 19
- Vaccinated for all adult immunizations according to Australian Immunization Guidelines
- Police and Working with Children Clearance
Current Role
- Working with healthcare / other professionals to develop strategy within their businesses - strategic workshops, clinical and non - clinical governance education, risk management education and compliance advice.
- Managing the startup and project management of medical consulting practices / healthcare facilities in terms of general corporate requirements, clinical flow requirements, legislation and compliance requirements.
- Assisting companies to commence exploring healthcare business opportunities - most recently in home care services - application and stakeholder engagement.
- General business, risk and insurable risk advice.
Personal Information
Date of Birth: 06/26/68
References
Upon request
Timeline
Independent Consultant
Kate Consulting Pty Ltd
02.2024 - Current
Chief Executive Officer
Western Hospital Henley Beach
06.2017 - 02.2024
CEO (Principle Officer)
The Keith and District Hospital Inc
04.2014 - 03.2017
Director of Nursing / Chief Executive Officer
Western Hospital
06.2005 - 06.2017
Director of Operations
Western Hospital
02.2004 - 06.2005
Quality Coordinator
The Adelaide Community Healthcare Alliance (ACHA)
02.2001 - 07.2003
Quality Coordinator
Western Hospital
01.1997 - 02.2001
Registered Nurse
Western Hospital
01.1990 - 02.2001
Registered Nurse
The Queen Elizabeth Hospital
04.1989 - 12.1989
Student Registered Nurse
The Queen Elizabeth Hospital
05.1986 - 04.1989
Health Management (incomplete) -
UNE
Registered Nurse -
MAICD -
MCNA -
Assessor -
The Australian Council on Healthcare Standards (ACHS)
Paul Harris Fellow - Rotary Foundation -
Certificate 3 Train the Trainer -
Australian Council on Healthcare Standards (ACHS) Surveyor Course -
Infection Control Practitioners Course -
Leadership and Management Training -
High Dependency Nursing Certificate -
TRAH
No Degree - High Dependency / ICU
TRAH
Registered Nurse Training -
TQEH
Registered Nursing
TQEH
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