Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Nair /Kaur

Parramatta,Australia

Summary

With over 10 years of experience and a results-driven, proactive mindset, I am known for fostering collaboration and team excellence. I not only motivate myself but also inspire others to achieve optimal outcomes. As a problem-solver, I quickly find effective solutions when faced with challenges. I am eager to learn and adapt swiftly to meet deadlines in evolving environments and am committed to continuous improvement. I am unafraid of hard work and always humble in the understanding that there is always more to learn. Plus, I have a genuine love for great coffee Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.

Overview

21
21
years of professional experience

Work History

Human Resources/Payroll Contract Roll

University of New South Wales (UNSW)
09.2022 - 12.2023
  • Created employee positions and records for newly onboarded Casual Academics and Casual Professionals using PIMS HR system
  • Updated, followed up, and tracked banking, tax, and superannuation details for employees PIMS HR system
  • Administered 4 x SharePoint sites for Casual Remediation Project, ensuring daily tasks were completed
  • Uploaded multiple documents daily into TRIM for ongoing records management compliance requirements.

Customer Service Role Contract Role

Obrien
02.2021 - 01.2022
  • Engaged with customers to identify best financial options for them
  • Developed and implemented multiple campaigns, including account growth, marketing strategies, and targeted audiences
  • Met targets and KPIs with proven negotiation and relationship-building skills
  • Managed and updated customer database, handling sales renewals, cross-selling, and up-selling products
  • Consistently ranked in top 10% of Call Centre in sales.
  • Managed ahigh volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Quality and Compliance Manager/Office Manager

Caravan Company
06.2019 - 01.2021
  • Assisted business lines in documenting controls related to risk and compliance
  • Managed staff rostering and shift work delegation
  • Reviewed regulations and new pronouncements to ensure audit procedures compliance
  • Developed management reporting and evaluated compliance risk profile
  • Delivered executive status reporting and partnered with business leads for project activities.

Sales Service Consultant

Monaco/Shriro
01.2013 - 03.2018
  • Booked sessions with clients for new development software
  • Sold software products and services
  • Developed new ideas and concepts for showrooms and commercial business
  • Marketed local products through collaboration with team members
  • Executed daily ordering, inventories, menu design, and staffing
  • Ensured compliance with health and safety codes.

Insurance Solutions Consultant, Compliance Team

NRMA
02.2003 - 11.2007
  • Marketed activities for prospective and existing customers
  • Analyzed trends and supported a dynamic inbound call centre
  • Engaged with customers to identify the best financial options
  • Developed and implemented multiple campaigns
  • Managed the customer database and handled claims electronically.

Education

Business /Entrepreneur III -

01.2024

Risk Management -

01.2022

MTA Certificate with Microsoft Software -

01.2017

Certificate III Customer Service -

01.2016

Certificate III in Retail -

01.2016

Finance Certificate NRMA -

01.2015

Skills

  • Employee Relations
  • Payroll Management
  • Benefits Administration
  • Labor laws knowledge

Timeline

Human Resources/Payroll Contract Roll

University of New South Wales (UNSW)
09.2022 - 12.2023

Customer Service Role Contract Role

Obrien
02.2021 - 01.2022

Quality and Compliance Manager/Office Manager

Caravan Company
06.2019 - 01.2021

Sales Service Consultant

Monaco/Shriro
01.2013 - 03.2018

Insurance Solutions Consultant, Compliance Team

NRMA
02.2003 - 11.2007

Business /Entrepreneur III -

Risk Management -

MTA Certificate with Microsoft Software -

Certificate III Customer Service -

Certificate III in Retail -

Finance Certificate NRMA -

Kathryn Nair /Kaur