Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathryn Neumann

Wynnum,QLD

Summary

Strong leader resilient and results orientated who thrives on change, challenges, and opportunities to succeed personally and develop, coach and lead team to success.

Skilled training specialist adept at planning and implementing onsite and remote training needs. Clear communicator with enthusiastic style and insightful approach.

Overview

14
14
years of professional experience

Work History

Operations Team Manager

Bendigo Bank
03.2021 - Current
  • Improved operational efficiency by implementing streamlined processes and optimising team workflows.
  • Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
  • Led high-performing operations team, focusing on continuous improvement and employee development.
  • Reduced operating costs by identifying areas of waste and implementing cost-saving measures.
  • Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
  • Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
  • Increased productivity by creating efficient scheduling systems for staff members and resource allocation.
  • Championed culture of collaboration, innovation, and accountability within operations team.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of potential growth.
  • Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.

Regional Manager

Bendigo Bank
03.2016 - 03.2021
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Developed and executed successful business plans that resulted in improved market share and profitability within region.
  • Expanded regional presence by researching potential markets and implement developing strategic partnerships.
  • Implemented cost-cutting measures across region that led to significant savings without compromising service quality or employee satisfaction.
  • Promoted culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
  • Mentored and developed high-potential employees for leadership roles through personalised career development plans and opportunities for growth.
  • Managed P&L to decrease discrepancies and retain timely and under-budget completion.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Modeled best practices for sales and customer service.
  • Established and maintained operational standards for 14 locations.
  • Utilised internal and external business partners to support training and coaching needs.
  • Strengthened internal controls through diligent financial oversight and adherence to established policies and procedures at each regional location.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships

Retail Sales Leader

Bendigo Bank
01.2011 - 03.2016
  • Increased sales volume by effectively training and motivating retail branch team members.
  • Streamlined branch operations for improved efficiency and customer satisfaction.
  • Boosted employee productivity with regular performance evaluations and constructive feedback.
  • Fostered positive work environment through effective communication and team-building activities.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Enhanced learner engagement by incorporating interactive activities and real-world examples into lesson plans.
  • Designed stimulating classroom environments that fostered curiosity, creativity, and critical thinking among staff.
  • Led engaging group discussions that challenged participants to draw connections between course material and their own experiences.
  • Demonstrated commitment to fostering culture of continuous improvement by regularly reflecting on personal instructional practices and seeking feedback from peers and supervisors.
  • Identified areas in need of improvement and implemented solutions.
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Provided one-on-one mentoring to help individuals reach their full potential within organization.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Recruited, hired and trained staff to develop into productive team members with excellent product knowledge.

Branch Manager

Bendigo Bank
05.2010 - 01.2011
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Education

Some College (No Degree) - Financial Planning

Kaplan
Brisbane, QLD

Skills

  • Industry Expertise
  • Operational Efficiency
  • Sales Support
  • Training and mentoring
  • Relationship building
  • Policy implementation
  • Risk management
  • Decision making
  • Change management
  • Delegation skills
  • Continuous improvement
  • Conflict resolution
  • Business acumen
  • Analytical thinking
  • Organizational skills
  • Project management
  • Data analysis
  • Problem solving
  • Resource allocation
  • Performance management
  • Customer service
  • Technical knowledge
  • Stakeholder engagement
  • Adaptability
  • Software proficiency
  • Staff development
  • Team leadership
  • Process improvement
  • Regulatory compliance
  • Operations Management
  • Adult Learning Theories
  • New Employee Training
  • Training Methods
  • Training Solutions Development
  • Course Planning
  • Process Evaluation and Enhancement
  • Strategic Thinker
  • Coaching and Mentoring
  • Class Coordination
  • Classroom Instruction
  • Course Design
  • Written and Oral Communication
  • Exceptional Communicator
  • Adaptive Learning
  • Training Material Updates
  • Small Group Instruction
  • Course Development
  • Change Management
  • Public Speaking
  • E-Learning Platforms
  • Virtual Training
  • Technical Training
  • Stakeholder Management
  • Training Facilitation
  • Employee Motivation
  • Staff Training
  • Process Improvement Strategies
  • Lean Methodology
  • Deadline Management
  • Marketing Coordination
  • Emotional intelligence
  • Inventory control
  • Budget management
  • Cross-functional collaboration
  • Financial analysis
  • Strategic planning

References

References available upon request.

Timeline

Operations Team Manager

Bendigo Bank
03.2021 - Current

Regional Manager

Bendigo Bank
03.2016 - 03.2021

Retail Sales Leader

Bendigo Bank
01.2011 - 03.2016

Branch Manager

Bendigo Bank
05.2010 - 01.2011

Some College (No Degree) - Financial Planning

Kaplan

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Kathryn Neumann