Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathryn Osborne

Medowie,NSW

Summary

Motivated and hardworking professional with a strong focus on delivering exemplary customer service and building lasting relationships. Performance-driven sales professional adept at understanding client needs and providing tailored solutions. Possessing exceptional interpersonal and communication skills, I excel in building rapport with clients and colleagues. Adaptable and flexible, I am committed to meeting evolving demands and contributing to the success of individuals and organizations.

Overview

17
17
years of professional experience

Work History

Recruitment Partner - Engineering and Construction

Hudson Global Resources
03.2021 - Current
  • Engage with clients to understand their hiring needs and develop tailored recruitment strategies.
  • Source, screen, and interview candidates to assess their qualifications, skills, and fit for various positions.
  • Build and maintain a strong network of potential candidates through various channels, including social media, job boards, and referrals.
  • Conduct business development calls to expand client base and nurture relationships.
  • Coordinate interviews between clients and candidates, providing guidance and support throughout the process.
  • Negotiate job offers and facilitate the hiring process, ensuring a smooth transition for both parties.
  • Stay up-to-date with industry trends to provide valuable insights to clients and candidates.
  • Maintain accurate records of candidate and client interactions and hiring activities using applicant tracking system..
  • Provide exceptional customer service to both clients and candidates, addressing any concerns or issues promptly and professionally.
  • Collaborate with colleagues and team members to achieve recruitment targets and deliver high-quality results.

Customer Care Sales Consultant

NIB Health Funds
07.2017 - 03.2021
  • Promote and sell nib's private health insurance products using LEAP methodologies
  • Identify cross-sell opportunities for nib's other products and services
  • Ensure customers are fully informed about their products and in line with all quality assurance standards
  • Exceed all relevant KPI's - Sales targets, Conversion, Quality assurance, LEAP standards
  • Maintain high level of efficiency and productivity whilst carrying out daily tasks
  • Follow up on sales leads for prospective/current members, but always strive for first call resolution
  • Provide excellence in customer service in a professional manner, including correct use of tone, professional language and communication techniques
  • Identify issues, analyse information and provide solutions to problems
  • Actively participate in focus sessions, huddles, 1x1 coaching sessions and team meetings
  • Maintain up to date knowledge on nib's products and services, and complete all training required to carry out role efficiently
  • Effective and correct use of all technology used - computer systems, phone systems, emails, tools, data spreadsheets, work from home (zoom, workplace etc)

Store Manager

Industrie Menswear
02.2012 - 07.2017
  • Oversaw, trained and encouraged staff members, promoting efficiency and performance
  • Engaged and interacted with customers to create positive shopping experiences and drive sales growth
  • Achieved/Exceeded the stores daily, weekly, monthly KPI's - Sales budgets, conversion, Average sale amount, Items per sale
  • Reviewed performance data to monitor and measure productivity and goals progress
  • Oversaw daily operations including staffing and training, compliance, inventory control and financial functions
  • Completed all stock deliveries, store merchandising and rotation of stock to boost sales, create appeal and feature new products
  • Effective management of loss prevention, security and shrinkage - e.g fitting rooms, bag checks, stock takes, correct inventory procedures
  • Created work rosters according to sales volume and number of employees
  • Responded to customer concerns with friendly and knowledgeable service and resolved issues promptly and effectively
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to the team
  • Completed regular staff performance reviews, set goals and addressed any performance issues in a timely manner
  • Conducted regular staff meetings.

Store Manager

Tri Nature
07.2010 - 02.2012

Retail Assistant

Supre
09.2007 - 07.2010

Education

Year 10 School Certificate -

Callaghan College Wallsend Campus

Year 11 And 12 -

Callaghan College Jesmond Campus

Certificate 4 in Fitness And Personal Training -

Australian Institute Of Personal Trainers
09.2020

Certificate 3 in Fitness -

Australian Institute Of Personal Trainers
01.2020

First Aid Certificate -

05.2019

Skills

  • Strong communication (verbal and written)
  • Excellent interpersonal skills
  • Sales and business development
  • Ability to maintain and build relationships
  • Time management and organisation
  • Negotiation
  • Team work and collaboration
  • Adaptability and flexibilty
  • Problem-solving abilities
  • Strategic thinking and planning

References

  • Available upon request

Timeline

Recruitment Partner - Engineering and Construction

Hudson Global Resources
03.2021 - Current

Customer Care Sales Consultant

NIB Health Funds
07.2017 - 03.2021

Store Manager

Industrie Menswear
02.2012 - 07.2017

Store Manager

Tri Nature
07.2010 - 02.2012

Retail Assistant

Supre
09.2007 - 07.2010

Year 10 School Certificate -

Callaghan College Wallsend Campus

Year 11 And 12 -

Callaghan College Jesmond Campus

Certificate 4 in Fitness And Personal Training -

Australian Institute Of Personal Trainers

Certificate 3 in Fitness -

Australian Institute Of Personal Trainers

First Aid Certificate -

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Kathryn Osborne