Kathryn Pakfah
Castlemaine,VIC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
18
18
years of professional experience
Work History
Marketing Coordinator
Gewürzhaus Spice House
10.2019 - 06.2022
- Tracked and reported on marketing campaign responses.
- Answered general marketing department inquiries by email, phone, and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Organized logistics for marketing and proposal strategy meetings.
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
Administrative Assistant
Gewürzhaus Spice House
08.2018 - 10.2019
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Logistics Coordinator
Gewürzhaus Spice House
08.2017 - 08.2018
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
Store Manager
Gewürzhaus Spice House
12.2015 - 08.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Manager
Bar Lourinha Spanish Wine And Tapas
02.2013 - 09.2015
- Rostering, ordering and monitoring wine and other alcoholic beverages, function coordination of up to 65 guests and rostering.
- Ensuring the kitchen and front of house had clear and constant communication.
- General banking and final cash register count.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Waitress/Supervisor
Duende Tapas Bar
05.2008 - 01.2013
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
National Rider Team Member
Fuzzy Promotions
09.2012 - 09.2012
Waitress/Supervisor
Arirang Korean BBQ restaurant
01.2005 - 05.2008
Merchandiser
Alliance Marketing Corporation (AMC)
06.2004 - 01.2005
Education
Certificate III - Sterilisation Services
Institute of Health And Nursing Australia (IHNA)
Melbourne, Australia07.2024
Bachelor of Science - Forensics (Forensic Biology And Toxicology)
Murdoch University
Perth, WABachelor of Science - Human Biology
Edith Cowan University
Perth, WACertificate III - Pathology Specimen Collection HLTPAT306B
WA School Of Pathology
Perth, WA01.2011
Certificate IV Fashion, Costume and textiles TAFE
01.2003
High-school certificate -
Iona Presentation College
01.2002
Skills
- Problem-Solving
- Friendly and outgoing
- Strong multi-tasking
- Money Handling
- Product and service sales
- Digital Marketing
- Branding
- Workflow Coordination
- Stockroom Management
- Retail Employee Training
References
- Grant Inches, 0438 335 275, CEO Gewürzhaus Spice House
- Simon Benjamin, 0432 111 589, Restaurant owner, Bar Lourinha Spanish Wine and Tapas (Melbourne)
- Daniel Goodsell, 0421 206 694, Owner, Table Theory PTY LTD (Duende tapas bar)
Timeline
Marketing Coordinator
Gewürzhaus Spice House
10.2019 - 06.2022
Administrative Assistant
Gewürzhaus Spice House
08.2018 - 10.2019
Logistics Coordinator
Gewürzhaus Spice House
08.2017 - 08.2018
Store Manager
Gewürzhaus Spice House
12.2015 - 08.2017
Manager
Bar Lourinha Spanish Wine And Tapas
02.2013 - 09.2015
National Rider Team Member
Fuzzy Promotions
09.2012 - 09.2012
Waitress/Supervisor
Duende Tapas Bar
05.2008 - 01.2013
Waitress/Supervisor
Arirang Korean BBQ restaurant
01.2005 - 05.2008
Merchandiser
Alliance Marketing Corporation (AMC)
06.2004 - 01.2005
Certificate III - Sterilisation Services
Institute of Health And Nursing Australia (IHNA)
Bachelor of Science - Forensics (Forensic Biology And Toxicology)
Murdoch University
Bachelor of Science - Human Biology
Edith Cowan University
Certificate III - Pathology Specimen Collection HLTPAT306B
WA School Of Pathology
Certificate IV Fashion, Costume and textiles TAFE
High-school certificate -
Iona Presentation College
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