Kathryn Robinson
Grafton,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Acting Place Manager
Aboriginal Housing Office - Services Our Way
Coffs Harbour
03.2023 - Current
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted quality, timely performance feedback and performance appraisals.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Organized special events such as conferences or training sessions for employees.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Aboriginal Service Support Specialist
Aboriginal Housing Office - Services Our Way
Coffs Harbour
06.2022 - Current
Permanency Support Coordinator
Uniting PSP
Coffs Harbour
09.2019 - 05.2022
- Manage and supervise a PSP team of up to 7 caseworkers
- Assessment of reports, allocation of cases and delegation of action required
- Maintaining up to date and accurate records on CareLink and ChildStory
- Review, endorse and approval of legal documents (ie: S82 reports, S90 Affidavits), Brief Case Consultations, Case Plans, contingencies and payments
- Word processing including report writing, briefing notes etc
- Meeting Organisation including chairing meeting and participation
- Travel approval
- Filing and record maintenance
- Customer liaison both by telephone and face - to - face
- Other duties as required
Acting Manager MNC Permanency Support Program
Uniting PSP
Coffs Harbour
12.2019 - 06.2021
- Manage and supervise the MNC PSP Teams in Coffs Harbour and Port Macquarie
- Budget reporting including allocation of PSP Funding Packages and applications for Complex Needs and Additional Carer Support Packages
- Attending internal and external meetings with key stakeholders
- Maintaining up to date and accurate records on CareLink and ChildStory
- Word processing including report writing, briefing notes etc
- Customer liaison both by telephone and face - to – face
- Other duties as required
Casework Manager
Family and Community Services (DCJ)
Bourke
09.2007 - 12.2019
- Manage and supervise a Child Protection & Out of Home Care Team
- Assessment of reports, allocation of cases and delegation of action required
- Maintaining up to date and accurate records on KiDS (now referred to as ChildStory)
- Review and approval of various KiDS records, legal documents, Ad Hoc payments and TRIM
- Word processing including report writing, briefing notes etc
- Meeting Organisation including chairing meeting and participation
- Travel approval
- Filing and record maintenance
- Customer liaison both by telephone and face - to - face
Temporary Assistant Level 1, Electoral Office 1
Australian Electoral Commission
Grafton
05.2019 - 06.2019
- Filing and record maintenance
- Review and sorting of election material
Regional Data Coordinator
Family and Community Services (DCJ)
Bourke
04.2008 - 11.2008
- Manage, distribute and supervise data remediation for the CSCs in Bourke, Brewarrina, Cobar, Coonabarabran, Coonamble, Dubbo, Nyngan and Walgett
- Maintaining up to date and accurate records on KiDS
- Delivery training sessions on data remediation as required
- Word processing including report writing, briefing notes etc
- Filing and record maintenance
- Customer liaison both by telephone and face - to – face
- Other duties as required
Child Protection Caseworker (Aboriginal)
Family and Community Services (DCJ)
Bourke
11.2003 - 09.2007
- Assessment of Risk of Harm and Foster Carer Applications
- Customer liaison, assessment of reports and other action required
- Maintaining up to date and accurate records on KiDS
- Word processing including reports, submissions and Affidavit writing
- Meeting Organisation
- Accounts / payments to clients and other organisations
- Travel arrangements
- Filing and record maintenance
- Customer liaison both by telephone and face - to - face
- Photocopying and facsimileing
- Other duties as required
Education
Diploma of Aboriginal & Torres Strait Islander Leg
TRANBY
Sydney, NSW12-2017
Diploma of Management
TAFE NSW
Sydney, NSW04-2012
Various work related courses
Skills
- Staff Development
- Expense Tracking
- Workforce Management
- Operations Management
- Business Administration
- Policy Implementation
- Financial Management
- Performance Management
- Staff Training and Development
- Verbal and Written Communication
- Team Leadership
- Time Management
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Negotiation
- Budget Control
- Key Performance Indicators
- Staff Management
Accomplishments
Vocational Education & Training 2018 Western NSW Aboriginal and Torres Strait Islander Student of the Year
Timeline
Acting Place Manager
Aboriginal Housing Office - Services Our Way
03.2023 - Current
Aboriginal Service Support Specialist
Aboriginal Housing Office - Services Our Way
06.2022 - Current
Acting Manager MNC Permanency Support Program
Uniting PSP
12.2019 - 06.2021
Permanency Support Coordinator
Uniting PSP
09.2019 - 05.2022
Temporary Assistant Level 1, Electoral Office 1
Australian Electoral Commission
05.2019 - 06.2019
Regional Data Coordinator
Family and Community Services (DCJ)
04.2008 - 11.2008
Casework Manager
Family and Community Services (DCJ)
09.2007 - 12.2019
Child Protection Caseworker (Aboriginal)
Family and Community Services (DCJ)
11.2003 - 09.2007
Diploma of Aboriginal & Torres Strait Islander Leg
TRANBY
Diploma of Management
TAFE NSW
Various work related courses
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