Kathryn Scott-Glassock
Medowie,NSW
Summary
I am a skilled manager with background in managing and leading diverse teams with proven abilities in conducting assessments, creating case plans, and coordinating with relevant agencies to ensure client needs are met.
I have strong communication skills alongside a strong commitment to improving systems to support the child protection and permanent care operations.
Notable contributions include implementing programs that enhance service delivery efficiency, strategic planning to align with key priorities focusing on supporting team success and achieving positive outcomes for children, young people and their families. I am a proactive and flexible professional with a dedication to quickly adapting to new challenges. I have strong problem-solving abilities and a proven track record of engaging strong relationships with clients and team members.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Casework Manager
Department of Communities and Justice
South West Sydney District And Hunter Central Coast District, NSW
06.2007 - Current
- Leadership and management of caseworkers through individual and group supervision
- Monitor compliance to child protection and out-of-home care casework standards.
- Provide guidance and support to caseworkers who are managing highly complex cases
- Demonstrated critical thinking and analysis skills in complex situations.
- Facilitate clear communication of critical information, ensuring seamless progress of high-priority concerns requiring Director attention.
- Efficient allocation of caseloads among team members.
- Developed collaborative relationships with critical partners to maintain family support.
- Collaborated with management on development and ongoing implementation of Unit Business Plans.
- Maintain up to date knowledge of legislation, policy and guidelines to ensure ongoing compliance
- Develop strategic systems to monitor timely completion of work in accordance with key priorities
A/Client Services Manager
Department of Communities and Justice
Hunter Central Coast District, NSW
07.2018 - 01.2025
- Leadership and management of staff members within the business units, assisting them to develop practice knowledge and skills, therefore providing quality case management practice
- Ensuring vulnerable children and families receive quality core business services from all staff members within the community services unit
- Collaboration and development of Unit Business Plan
- Implementation of strategic systems to ensure compliance with Out of Home Care and Child Protection standards within government and legislative policies and key priorities
- Strengthened relationships with community partners to enhance a mutual understanding of operational processes.
- Handled complicated and confidential issues related to client and staff performance.
- Ensured key priorities were met through effective resource management within the unit.
- Encourage participation and create a culture of learning and professional development to ensure current and ongoing practice knowledge for staff members
- Preparation of briefing notes and Ministerial briefings in relation to care and protection issues and ensuring timely and accurate information is provided to the Director
- Develop workplace culture to build a productive, collaborative and supportive work place environment
Project Manager - SDMAC Panels
Department of Communities and Justice
Hunter Central Coast District, NSW
10.2023 - 03.2024
- Displayed strong leadership, management and communication abilities.
- Displayed sensitivity towards various cultural perspectives.
- Developed a comprehensive project plan to implement the Safe Guarding Decision Making Panel for Aboriginal Children, in the Hunter Central Coast District
- Partnering with Aboriginal Community Controlled Organisations to strengthen informational outreach; consultation to strengthen cultural understanding and knowledge to support the implementation of Safeguarding Decision Making for Aboriginal Children panels
- Prepared and facilitated educational presentations to Aboriginal Community Controlled Organisations and internal DCJ casework staff across the Hunter Central Coast District to articulate the expectations and goals of Safeguarding Decision Making for Aboriginal Children panels
- Identified and secured necessary resources for implementation of Safeguarding Decision Making for Aboriginal Children panels
Project Manager
Department of Communities and Justice
Hunter Central Coast District, NSW
05.2022 - 10.2022
- Developed a comprehensive project plan to implement the realignment of the Hunter and Central Coast child protection and permanent care operating models
- Demonstrated leadership, management and communication skills
- Identify risks and risk management strategies to progress implementation of the project
- Engaged key stakeholders to secure support for and identify actions of other stakeholders to support the implementation of the project.
- Identifying and analysing key resources to ensure successful implementation of the project
- Analysing budget requirements and ensuring the resource allocation aligns with budget constraints
Child Protection Caseworker
Department of Communities and Justice
South West Sydney District, NSW
06.2001 - 06.2007
- Demonstrated understanding of the relevant Government legislation applicable to the care and protection of children and young people.
- Navigate complex scenarios in work with children and their families.
- Assessed safety requirements for children and young people through parental and child interviews.
- Showed active involvement in cooperative tasks, learning sessions, and management.
- Demonstrated commitment and ability to maintain accountability and confidentiality
- Established meaningful interactions to support child and family engagement.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Client Service Officer
ING Direct
Sydney, NSW
01.2000 - 06.2001
- Enhanced customer engagement by promoting available banking products during account management.
- Provided clear guidance on banking procedures and compliance to customers.
- Ensured timely and efficient query resolutions through high level communication abilities.
Waitress
Eschol Park House Wedding Reception
Eschol Park, NSW
06.1996 - 01.2001
- Monitored adherence to health and safety regulations by staff and guests.
- Addressed client concerns swiftly to maintain superior service levels.
- Organised and prepared workspace by consistently restocking essentials.
- Ensured adherence to all local health mandates for proper food preparation and storage.
Crew Member
McDonald's
Campbelltown, NSW
07.1995 - 01.2000
- Assembled and served meals according to specific guest requirements.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained safe food handling practices to prevent germ spread.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Education
NSW Public Sector High Performance And Leadership - Management
Liquid Learning
Online09-2024
Practice Leadership Development Program - Management
Department of Communities And Justice
Hunter10-2023
Practice Framework Training - Child Protection
Department of Communities And Justice
Hunter10-2019
Advanced Safety Centered Practice - Child Protection
Department of Communities And Justice
South West Sydney 12-2013
Vocational Graduate Certificate in Community Service Practice (Statutory Child Protection) - Child Protection
Northern Sydney Institute TAFE
Sydney, NSW12-2012
Safety And Risk Assessment SDM Training - Casework
Department of Communities And Justice
South West Sydney05-2011
Professional Supervision Training - Management
Department of Communities And Justice
South West Sydney12-2009
Transition To Management - Management
Department of Communities And Justice
South West Sydney12-2007
Predicting And Managing Occupational Violence - Work Health And Safety
Department of Communities And Justice
South West Sydney07-2007
Caseworker Development Course - Child Protection
Department of Communities And Justice
South West Sydney10-2002
Diploma in Community Welfare Studies - Community Welfare
Campbelltown TAFE
Campbelltown, NSW12-1999
Skills
- Critical Thinking and Analysis Skills
- Outcome-Focused Strategic Planning
- Strong Leadership and Management skills
- Clear and Concise Communication Skills
- Consistently Delivering Outcomes
- Efficient Resource Management
- Persuasive Communication Skills
- Effective Time Management
Certification
- I hold a current Working with Children's Check - WWC0206187E, valid until 28 December 2028
- I hold a current driver's license - License Number 12374642, valid until 16 December 2025
References
Luke Griffiths
Manager Client Services
Hunter Child Protection Pathways Hub
Email - luke.griffiths@dch.nsw.gov.au
Phone: 0437162213
Paula Giles
Direction Community Services
Hunter Child Protection
Email: Paula.giles@dcj.nsw.gov.au
Phone: 0418237100
Timeline
Project Manager - SDMAC Panels
Department of Communities and Justice
10.2023 - 03.2024
Project Manager
Department of Communities and Justice
05.2022 - 10.2022
A/Client Services Manager
Department of Communities and Justice
07.2018 - 01.2025
Casework Manager
Department of Communities and Justice
06.2007 - Current
Child Protection Caseworker
Department of Communities and Justice
06.2001 - 06.2007
Client Service Officer
ING Direct
01.2000 - 06.2001
Waitress
Eschol Park House Wedding Reception
06.1996 - 01.2001
Crew Member
McDonald's
07.1995 - 01.2000
NSW Public Sector High Performance And Leadership - Management
Liquid Learning
Practice Leadership Development Program - Management
Department of Communities And Justice
Practice Framework Training - Child Protection
Department of Communities And Justice
Advanced Safety Centered Practice - Child Protection
Department of Communities And Justice
Vocational Graduate Certificate in Community Service Practice (Statutory Child Protection) - Child Protection
Northern Sydney Institute TAFE
Safety And Risk Assessment SDM Training - Casework
Department of Communities And Justice
Professional Supervision Training - Management
Department of Communities And Justice
Transition To Management - Management
Department of Communities And Justice
Predicting And Managing Occupational Violence - Work Health And Safety
Department of Communities And Justice
Caseworker Development Course - Child Protection
Department of Communities And Justice
Diploma in Community Welfare Studies - Community Welfare
Campbelltown TAFE
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