Kathryn Scuffham

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Arranged property viewings between current tenants, prospective tenants, and Property Managers.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected rent and bond payments from clients and updated account balances.
• Processed rental applications
• Verified income, assets and expenses and completed file tracking sheet for each applicant.

Built relationships and communicated with parents to provide best learning environment for children.

• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Educated students in foundational concepts such as shapes, numbers and letters.
• Promoted sensory development by providing access to different textures.
• Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
• Communicated with parents and other staff about student progress.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Provided individualized instruction and support to meet personal needs of each child.
• Maintained and fostered positive and constructive interactions with staff, families and children.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
• Applied play-based strategies to provide diverse approaches to learning.
• Ordered and restocked classroom supplies.
• Addressed behavioural and learning issues with parents and daycare management.
• Identified signs of emotional and developmental problems in children and reported to parents.
• Instructed students on interpersonal skills and basic emotional communication.
• Monitored students with special needs and helped integrate into normal classroom setting.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised guests at front counter, answering questions regarding products.
• Rotated merchandise and displays to feature new products and promotions.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated stock to achieve optimum appeal and minimize shrinkage.