Kathryn Smallbone
Burpengary,Australia
Summary
Dedicated professional seeking a career opportunity that leverages extensive customer satisfaction training and management skills. Committed to driving exceptional service and enhancing client experiences while contributing to the overall success of the organization. Proven ability to foster strong relationships and lead teams effectively, ensuring alignment with company goals. Eager to apply a results-oriented approach to support organizational growth and excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Forensic Cleaner
National Trauma and Crime Scene Cleaning PTY LTD
QLD
08.2023 - 06.2025
- Evaluated contaminated sites and identified effective cleaning and remediation strategies.
- Implemented effective cleaning, disinfection, and deodorization protocols in designated areas to enhance overall sanitation.
- Managed biohazardous waste disposal processes to ensure adherence to safety regulations.
- Executed infection control protocols to maintain a hygienic environment.
- Protected client privacy and demonstrated empathy towards families during sensitive situations.
- Analyzed data and prepared thorough job reports for management review.
Bond Cleaner/ Team Leader
Joy Property Services
Morayfield, QLD
04.2017 - 12.2024
- Executed thorough cleaning of residential and commercial properties, ensuring high standards of cleanliness.
- Operated industrial cleaning equipment, enhancing efficiency and effectiveness in various environments.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Residential Property Manager Assistant
My Rental Home Now TDC
03.2015 - 05.2017
- Use Rest Property Management Data Base
- Use File Smart
- Corresponding to emails on a daily basis
- Relationship management with landlords and tenants
- Listing properties on the internet and the office data base
- Process applications
- Organise tenant packs for new tenants
- General tenant agreements
- Routine Inspections
- Routine inspections reports to landlords
- Lease Renewals
- Entry condition reports of a property
- Vacate- exit condition reports
- General administration duties, including filing and answering phones
- Internal and external communication, answering client enquiries
Residential Property Manager
LJ Hooker Caboolture/Morayfield
Morayfield, QLD
10.2010 - 03.2015
- Use Console Property Management Data Base
- Managed tenant relations, addressing concerns and ensuring satisfaction.
- Oversaw property maintenance, coordinating repairs and vendor services efficiently.
- Corresponding to emails on a daily basis
- Portfolio based of 150 properties
- Meeting new clients
- Relationship management with landlords and tenants
- Liaising with landlords, tenants and contractors
- General tenant agreements
- Routine Inspections
- Arrange for maintenance to be carried out
- Routine inspections reports to landlords
- Lease Renewals
- Rent arrears
- Entry condition reports of a property
- Vacate- exit condition reports
- Finalising vacate of a property refund of rental bond
- General administration duties, including filing and answering phones
- Internal and external communication, answering client enquiries
- Processing court documents
- Attending court on behalf of the landlord
Property Management Assistant/Receptionist
That’s Property
12.2008 - 06.2009
- Use REST Property Management Data Base
- Personal Assistant to Property Manager
- Organise tenant packs and organising keys
- Accounts Receivable and Payable into REST
- General administration duties, including filing and answering phone
- Internal and external communication, answering client enquiries
Receptionist
RE/MAX Impact
02.2008 - 11.2008
- General administration duties, including filing and answering phones
- Internal and external communication, answering client enquiries
- Use of CONSOLE system
- Typing up correspondence for Sales
- Assist Sales Staff
Education
Secondary education -
01.2007
Skills
- Reliable and trustworthy
- Strong customer support skills
- Skilled in managing multiple tasks
- Proficient in Microsoft Office
- Expense tracking proficiency
- Collaborative skills
- Effective time management
- Adaptable to diverse situations
- Excellent communication skills
- Ability to learn quickly and self-motivated
Certification
- Certificate II Business
- Property Agents and Motor Dealer Certificate
- Property Management Bootcamp Certificate
- Certificate of attendance - Turning Conflict into Client Delight.
Timeline
Forensic Cleaner
National Trauma and Crime Scene Cleaning PTY LTD
08.2023 - 06.2025
Bond Cleaner/ Team Leader
Joy Property Services
04.2017 - 12.2024
Residential Property Manager Assistant
My Rental Home Now TDC
03.2015 - 05.2017
Residential Property Manager
LJ Hooker Caboolture/Morayfield
10.2010 - 03.2015
Property Management Assistant/Receptionist
That’s Property
12.2008 - 06.2009
Receptionist
RE/MAX Impact
02.2008 - 11.2008