Kathryn Smith
Summary
Dynamic professional with extensive experience in operations and customer service. Skilled in fostering professional growth, managing accounts, and ensuring compliance. Committed to enhancing customer experiences and driving long-term business success.
I consider myself a friendly member of any team as I engage to promote the Core Values of teamwork, respect, customer first focus and willingness to carry out assigned tasks. As Walcha is my forever home being a part of the local council would be a privilege to ensure that their customer experience is hassle free and an enjoyable experience
Overview
16
16
years of professional experience
Work History
Operations Manager
Transwest Fuels/Apsley Motors
04.2018 - 03.2026
- Assisting the Directors with numerous job tasks
- Mentored junior team members, fostering professional growth and operational efficiency.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted Customers and performed point of sale transactions
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Completed New and Used Car Registrations
- Completed and Maintained Key Register
Office Administration Assistant
GJ Gardener Homes
03.2017 - 04.2018
- Coordinated office activities and maintained efficient workflow for project timelines.
- Facilitated communication between departments to streamline project updates and feedback loops.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
Accounts Officer
Walcha Tyre Service
01.2010 - 01.2017
- Managed daily financial transactions, ensuring accuracy and compliance with company policies.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Customer Service Representative
Education
High School Diploma -
Walcha Central School
11-1990
Skills
- Willingness to learn and follow instructions to a high standard
- Operational efficiency
- Customer First Focus
- Superb time management skills
- Health and safety compliance
- Proficient in Microsoft Suite Applications - Word, Outlook, Excel
- Strong Computer and Communication Skills
- High Attention to Detail
Availability
- As I am only working on a casual basis I am available to start within 1 week of being accepted for this role with my ability to pass a Nationally Coordinated Criminal History Check.
- Availability to attend remote training for up to three weeks at a time will not be a problem as I have my Class C Drivers Licence and reliable transport.
Timeline
Operations Manager
Transwest Fuels/Apsley Motors
04.2018 - 03.2026
Office Administration Assistant
GJ Gardener Homes
03.2017 - 04.2018
Accounts Officer
Walcha Tyre Service
01.2010 - 01.2017
High School Diploma -
Walcha Central School