Kathryn Sutherland

Customer service, answering phone calls, invoicing, quoting of projects, ordering stock, organising and prioritising jobs to be completed, payroll, paying of accounts, preparing BAS, payment of superannuation, filing, reconciling accounts payable/receivable transactions, scheduling in clients, assist with hiring process and training employees. Customer service and knowledge of products that are manufactured within the workshop with our clients. Meetings with clients in regards to their ute trays and quoting them in a timely matter. Contacting and keeping our clients informed of their jobs. Marketing and promoting the business through webpage design and other social media.

General office duties, cleaning and maintaining a clean environment for clients and employees.

Workshop skills - measuring and cutting of steel, use of machines, picking up of steel and any products for jobs, maintaining a clean workshop, helping with any jobs within the workshop, fitting out of components for ute trays and assisting with fitting them.

Customer service, greeting customers, serving customers, use of register, handling cash and eftpos machine, delivering of food and coffees to tables, barista, making sure all food in cabinets is neat and filled for presentation, taking phone orders, general cleaning duties, clearing and wiping down tables, ensuring all areas are clean and tidy throughout the shift, helping in the kitchen, making sandwiches and orders taken.

Office duties, completing any invoices, paying of accounts, preparing BAS, reconciliation of accounts, payroll, banking.

Morning, night and weekend shifts.

Maintained clean reception area to promote positive, professional environment for clients.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.

Collected room deposits, fees, and payments.

Resolved customer problems and complaints.

Directed incoming calls to internal personnel and departments.

Scheduled, coordinated and confirmed appointments and meetings for conference room, setup conference room and ensured all coffee and tea station was set up and replenished.

Delivering of breakfast orders to rooms, cooking of breakfasts if required, general kitchen duties.

Helping in the laundry if required.

Helping with room service - taking sheets and towels to the laundry etc

Use of the computer software.

Finalising any end of day reports

Organising the day banking and taking it to the bank

Going to the post office and collecting any items needed from shops.

Organising cleaning staff and contacting them for cleaning shifts required for the next day.

Staying onsite when managers were away on weekends, during the week and when on holidays. Managing the motel when managers were away.

Customer service, table service in a busy cafe, split shifts (day and night). Bar work, washing of dishes, operating the coffee machine, cash register, training of new staff.

Casual position

Used POS system to process sales, returns and gift card activations.

Greeted customers, helped locate merchandise, and suggested suitable options.

Stocked merchandise, clearly labelling items, and arranging according to size or colour.

Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Meeting daily targets

Helped customers fit shoes, measured the customers feet.

Helped manager and held a position as 2IC

Unpacked stock and displayed stock, organised stock for catalogue eg back to school, work shoes etc.

Casual food and beverage attendant in a motel restaurant. Table service, clearing tables, taking room service to guests rooms, serving drinks to tables, Casual Restaurant supervisor position held for 3 months during the time worked.

Casual shifts- worked every Wednesday, Friday and Saturday nights

Duties were bar service, table service, answering telephone, taking take away orders, cleaning and resetting tables, customer service.

Casual assistant - weekend work and after school.

Worked within a team of 17 people.

Front line service, coach tour guide, table service, kitchen preparation, factory hand, staff training, general cleaning duties, packing jams etc into boxes, adding stock to shelves, taste testing station, displays of products through out the shop.