KATHRYN THOMASON
BRISBANE,AUSTRALIA
Summary
Accomplished Business Support & Communications Manager with a proven track record at The Australian Pain Management Association, enhancing recruitment efficiency and spearheading innovative communication strategies. Expert in strategic communication and leadership, adept at fostering stakeholder engagement and optimizing operations.
Overview
8
8
years of professional experience
Work History
Business Support & Communications Manager
The Australian Pain Management Association
01.2021 - 04.2023
- Managed strategic initiatives, including funding submissions and partnership proposals.
- Mentored and trained over 60 volunteers, fostering a positive work environment.
- Optimized recruitment strategies and volunteer management processes.
- Revamped communication strategies to boost member engagement.
- Strategized procurement and logistics operations
- Innovative marketing strategies.
- Designed and copyedited the company website.
- Oversaw business support efforts.
- Managed communication strategies.
- Led recruitment initiatives.
- Resolved complex business issues.
Operations Officer
Preece & Co
11.2019 - 01.2021
- Managed business support and communication tasks..
- Enhanced recruitment process, increasing efficiency by 20%.
- Implemented innovative strategies for improved business operations.
Promotions and Marketing
Ladbrokes
01.2017 - 01.2019
- Oversaw successful recruitment campaigns, filling key roles within set timelines.
- Oversaw and assisted with the operations for sporting events and other campaign promotions.
Escalations Officer
Aegis
01.2015 - 01.2017
- Responded to customer complaints as the first point of contact.
- Liaised with the legal team on behalf of The Good Guys.
- Managed a team of employees, ensuring they were both trained and equipped to handle customer complaints.
Education
BACHELOR OF SOCIAL SCIENCE, MEDIA STUDIES -
Swinburne University of Technology
01.2016
Certificate 3 -
Early Childhood Education
Skills
- Strategic Communication
- Internal communications
- Web content management
- Facilitating focus groups
- Social media content development
- Campaign coordination
- Content development
- Communications strategy
- Professional correspondence writing
- Crisis management
- Community management
- Talent Acquisition
- Digital Marketing
- Project Management
- Stakeholder Engagement
- Leadership
- Content Writing
- Recruitment
- Change Management
- Collaboration
References
References available upon request.
Timeline
Business Support & Communications Manager
The Australian Pain Management Association
01.2021 - 04.2023
Operations Officer
Preece & Co
11.2019 - 01.2021
Promotions and Marketing
Ladbrokes
01.2017 - 01.2019
Escalations Officer
Aegis
01.2015 - 01.2017
BACHELOR OF SOCIAL SCIENCE, MEDIA STUDIES -
Swinburne University of Technology
Certificate 3 -
Early Childhood Education
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