Summary
Overview
Work History
Skills
Timeline
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Kathryn Wyatt

Banora Point,NSW

Summary

I am a responsible person with a professional work ethic and believe I would be a valued member of the team.

I am a proficient punctual worker that is willing to help others in the work place.

I would bring a bright bubbly positive attitude to the work place.

With years of experience in hospitality,retail industry's I am committed to making every customer feel welcomed and their needs meet within the store.

I have a vast understanding of peoples individual needs and diversities within the community and individually.

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Disability Support Worker

Full Circle Support
Kingscliff, New South Wales
01.2023 - 05.2024
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Transported clients to appointments, social events, and other activities as needed.
  • Encouraged independence by teaching skills needed for everyday life.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Organized recreational and educational activities for clients according to individual needs.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Developed strategies to help individuals cope with their disability.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Transported patients safely to social activities and doctors appointments.
  • Educated clients on options to assist in making informed decisions.

Sales Assistant

First choice Liqour Market
Tweed Heads South, New South Wales
09.2021 - 04.2024
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Ensured compliance with company policies and procedures at all times.
  • Processed orders accurately and efficiently using a POS system.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Replenished merchandise on shelves as needed throughout the day.
  • Maintained cleanliness of the sales floor area at all times.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Assisted in creating displays to promote products.
  • Greeted customers and provided assistance with product selection.
  • Informed customers about current promotions and discounts.
  • Analyzed customer feedback data to identify areas of improvement within store's services.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Performed regular price checks to ensure competitive pricing.
  • Provided excellent customer service to clients in person and over the phone.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.

Retail Sales Assistant

Cellarbrations
Gisborne , Victoria
02.2018 - 11.2020
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.

Hospitality Worker

CellarbrationsRoombas Function Centre
Gisborne , Victoria
02.2018 - 11.2020
  • Welcomed all customers to property and offered immediate assistance with needs.
  • Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Supported guests by promptly handling conflicts, requests and concerns.
  • Served guests food and beverages, including alcohol service for guests over 21.
  • Minimized risks to guests by strictly following sanitizing procedures for different areas.
  • Worked with clients to coordinate details of special functions to ensure events ran smoothly.
  • Welcomed guests and assisted with reservations, check-ins and inquiries.
  • Referred guests to recommended local attractions and restaurants.
  • Recorded guest payments, verifying identification and credit card information to prevent fraud.
  • Supervised staff and assigned duties for complete coverage.
  • Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Developed strong and lasting resident relationships.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.

Hospitality Worker

Macedon Railway Hotel
Macedon, Victoria
02.2016 - 01.2018
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Collected and organized daily till totals and tips.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.

Real Estate Agent

TCC Realty
Macedon, Victoria
02.2012 - 07.2015
  • Showed residential properties and explained features, value and benefits of available homes.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Planned and coordinated open house events to move properties.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Verified accuracy of documentation and fund disbursements for sales.
  • Ran highly successful branch office consistently selling above targets.
  • Met with people from different locations and evaluated needs to help clients realize personal real estate goals.
  • Assisted clients homes, retail and entertainment space leases.
  • Applied negotiation and relationship-building skills to increase residential sales YOY.
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Accompanied buyers during property inspections.
  • Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
  • Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
  • Marketed real estate to various types of commercial clients to strengthen revenue opportunities.

Skills

  • Merchandising proficiency
  • Processing payments
  • Stock management
  • Cash register operation
  • Opening and closing procedures
  • Concierge support
  • Food preparation
  • Guest relations
  • Safe alcohol service
  • Event planning
  • Setting reservations
  • Supply restocking
  • Lead follow up
  • Experienced buyers' agent
  • Negotiation
  • Sales presentations
  • Digital marketing
  • Contracting
  • Office reception
  • Meal preparation
  • Personal care
  • Client transportation
  • Recreational planning
  • Emotional support
  • Decision making
  • Medication administration
  • Relationship building
  • Toileting assistance
  • Mobility support
  • Transportation assistance
  • Compassionate care
  • Visual impairment support
  • Adaptability and flexibility
  • Empathy and patience
  • Independent living support
  • Recreational activities
  • Personal care assistance
  • Problem-solving
  • Emotional support & companionship
  • Disability awareness
  • Dressing assistance
  • Boundary setting
  • Client confidentiality

Timeline

Disability Support Worker

Full Circle Support
01.2023 - 05.2024

Sales Assistant

First choice Liqour Market
09.2021 - 04.2024

Retail Sales Assistant

Cellarbrations
02.2018 - 11.2020

Hospitality Worker

CellarbrationsRoombas Function Centre
02.2018 - 11.2020

Hospitality Worker

Macedon Railway Hotel
02.2016 - 01.2018

Real Estate Agent

TCC Realty
02.2012 - 07.2015

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