Kathryn Anne Tiver

• Managed incoming calls professionally, directing callers to appropriate personnel, including emergency services, or taking detailed messages when necessary.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Coordinated with healthcare teams to assist in patient assessment and treatment during an emergency.
• Demonstrated adaptability by responding to various types of emergencies, including fires, medical, police, or security concerns.
• Contributed to successful patient outcomes by providing vital information to ambulance operators, police, fire and other emergency service staff.
• Provided emotional support for distressed patients during emergency situations, helping them remain calm throughout the process.
• Completed detailed documentation of each call, maintaining accuracy and confidentiality in accordance with regulations.
• Improved communication by liaising with the patient, emergency personnel, ambulance officers and family members during critical situations.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Provided attention to detail and quality clerical support through data entry, document management, and email correspondence.
• Skilled at working independently and collaboratively in a team environment.
• Assisted in training new clerks on established procedures and office protocols.
• Mentored junior staff, fostering a collaborative environment for professional growth.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple tasks.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Managed care from admission to discharge.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.

• Managed care from admission to discharge.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications via oral and intramuscular injections and monitored responses.
• Utilized critical thinking skills to prioritize nursing interventions based on patients acuity levels and individual needs.
• Enhanced patient safety by conducting Mental State Examinations (MSE), identifying potential risks, and initiating interventions as needed.
• Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
• Conducted thorough routine patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Participated in case conferences to discuss complex cases collaboratively with colleagues from various disciplines for better decision-making processes.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Maintained a safe therapeutic environment that promoted healing by following infection control protocols within the psychiatric unit setting.

• Upheld an outstanding standard of holistic nursing care.
• Utilised critical thinking and problem solving skills to prioritize nursing interventions based on patient acuity levels and individual needs.
• Conducted comprehensive and accurate assessments - Including, Physical observations, Mental State Examinations (MSE) and Risk Assessments.
• Provided high quality assessment, planning, implementation, and evaluation of patient care plans.
• Collaborated effectively within multidisciplinary teams to set and achieve individual patient goals and health care outcomes, whilst developing long-lasting therapeutic and professional relationships.
• Upheld professional practice standards by always working within ethical and legal frameworks and according to organisational policy and procedure.
• Provided professional case management by working alongside patients to create specialised care plans that cater for their specific, individual needs.
• Delivered an excellent standard of professional documentation - Including:

- eMR (Electronic Medical Records)

- Clinician-rated measures of assessment on

admission,

review, and discharge (Mental Health

Outcomes and Assessment Tools (MH-OAT))

- Measuring the effectiveness of the

outcomes of care provided through the

collection of standardised outcome measures

- Consumer-rated measures (Kessler-10

(K10) global measure of psychosocial

distress).

• Escorted patients to medical appointments, day programs, social outings, and hospital in the case of emergency.
• Provided pre/post-care and monitoring for patients receiving electro-convulsive therapy (ECT).
• Lead and facilitated activities at the centre for day programs
• Designed and implemented on-ward therapeutic activities – i.e. exercise groups, art therapy, meditation.
• Maintained a high level of continuing professional development through attendance of hospital-led education seminars, online programs, and external hospital-based courses (e.g. CBT and Staff Education day courses).
• Assisted in the training and mentorship of new nursing staff members and students, contributing to a positive work environment and high-quality of patient care.
• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
• Provided didactic and clinical instructions to orient new nurses and student nurses to achieve training outcomes.
• Administered medications safely via oral and intramuscular injection, according to established guidelines, while closely monitoring for side effects or adverse reactions requiring intervention.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Performed frequent checks on equipment and ward facilities, while making necessary adjustments to preserve optimal patient conditions.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions - Experience within acute inpatient units at RNSH and Macquarie, long-term rehabilitation, aged care, and community transition units.
• Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Utilised critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple co-morbidities.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients' progress toward reaching established goals of care.
• Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
• Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
• Educated family members and caregivers on patient care instructions.
• Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.

• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Delivered exceptional support with client activities of daily living - Including, personal care services, such as, bathing, dressing, grooming, and feeding assistance.
• Educated clients and families/carers on the importance of self-care techniques to maintain patient independence
• Facilitated community integration for clients by providing support during outings, social events, and other opportunities for engagement.
• Maintained safety with tidy, clean, and hazard-free living and educational environments.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Implemented behaviour management techniques when required for the safety of both clients and staff members.

• Responsibly cared for and supervised children within the classroom and playground setting
• Assisted teachers by working on a one-to-one basis with children during learning activities
• Designed and constructed suitable aids for learning
• Demonstrated and encouraged both verbal and non-verbal communication
• Ensured that safety and OH&S policies were upheld