KATHRYN PAYNE

Consistantly deliver orders with care and a specific focus on customer satisfaction, while adapting to a fast paced, ever changing environment. Maintain self motivation and manage time effectively in an independent role.

Consistently exceeded sales targets by providing excellent customer service, accurate product knowledge, and building rapport in a fast-paced retail environment. Collaborated with team members and coordinated with warehouse and delivery staff to ensure timely and accurate order fulfillment.

Represented the Sealy brand at David Jones with professionalism, delivering expert product knowledge and consistently driving sales through self-motivation, time management, and brand-aligned service.

Focused on understanding customer needs to recommend the right products and enhance their buying experience, consistently exceeding sales targets. Managed financial transactions, deposits, and inventory accurately while delivering attentive and professional service that encouraged customer loyalty.

Delivered respectful and helpful service while demonstrating strong self motivation and accountability. Effectively communicated with clients and BSCs to schedule appointments and ensure follow through, managing time efficiently to meet all deadlines.

Delivered tailored sales pitches and conducted daily cold calls to build and qualify leads, setting appointments for the outside sales team. Maintained accurate customer records and provided knowledgeable responses to inquiries about products and services.

Gained valuable retail experience by delivering exceptional customer service and matching products to customer needs. Efficiently picked and packed warehouse orders to meet tight productivity targets, while maintaining store presentation and updating pricing. Consistently prioritised helping customers over routine tasks and took on extra shifts during busy periods to support high demand.

Built on previous experience to excel in front-of-house, kitchen, and supervisory roles, leading to a promotion to assistant manager. Supported team training and worked closely with management to deliver excellent customer service and foster customer loyalty.

Demonstrated strong work ethic and consistency through long-term service at a global hospitality brand, excelling under pressure in a fast-paced dining environment. Oversaw front-of-house operations, coordinated seamlessly with kitchen staff, and delivered attentive, efficient service. Maintained high customer satisfaction through clear communication, multitasking, and proactive problem-solving skills.

Provided attentive bar service in a fast-paced environment, preparing drinks accurately and keeping the bar clean and well-stocked. Built strong connections with regulars, followed liquor regulations, and supported the team by bussing tables and maintaining a welcoming, well-run space.

Conducted in-person and telephone interviews to collect unbiased data for research studies, following strict protocols to ensure accuracy and confidentiality. Attended regular briefings, adapted to scheduling changes, and maintained 100% accuracy in survey reporting.

Supported business clients by responding promptly to inquiries and assisting with business name registrations. Collaborated with the team to deliver excellent customer service and helped train the incoming permanent receptionist to ensure a smooth handover.

Provided friendly and efficient phone support, handling customer inquiries and concerns in line with standard procedures. Performed data entry and admin tasks while consistently meeting service level and productivity targets in a fast-paced call centre environment.

Managed outbound calls in a high-volume contact centre, working with customers to discuss overdue accounts and create realistic repayment plans based on individual financial situations. Handled sensitive conversations with professionalism, care, and a strong focus on customer dignity and compliance.

In the year the great playcentre opened its doors, I found myself among the first of its crew — a lively, ragtag group bound together by radios, courage, and the shared aim of delighting and safeguarding children. By day, I was a climbing instructor, teaching small adventurers how to scale walls with care and confidence. By hour, a safety monitor, ever watchful over trampolines and bustling obstacle courses. And when the clock struck "party time," I became a host — guiding birthday children and their guests through joyous escapades, then ushering them to candle-lit cake and cheer.

Each shift bore a new hat: receptionist, safety steward, party host, or climbing crew. We rotated with trust, trained as one, and upheld the magic behind the scenes. Amid the noise and laughter, I learnt the art of presence, clear communication, quick thinking, and meeting every family’s needs, down to the gluten-free fairy bread.

Provided friendly, personalised service during the busy holiday period, assisting customers with product selection and purchases. Shadowed experienced team members and completed training to build product knowledge and deliver the high standard of service aligned with LUSH’s brand values.

Engaged prospective donors through outbound calls, providing clear information on memberships and campaigns. Applied strong communication skills to build interest and support in a short-term, fast-paced role.

Advanced through kitchen roles to grilling thanks to a clear, supportive training structure that allowed me to thrive and enjoy every day at work. Prepared meats, vegetables, and buns while restocking and rotating items to minimise waste. Maintained kitchen equipment and workstations to the highest hygiene standards. Followed recipes and procedures to deliver consistent food quality and presentation. Developed valuable skills within a fantastic company culture and supportive team, making this one of my most rewarding roles.

Contributed to a high-energy team environment, serving customers, preparing food, and upholding the Grill’d brand's commitment to quality and care. Verified order accuracy and assisted FOH by cleaning tables and carrying orders. Developed skills through structured training while supporting the brand’s values and community focus.

Worked collaboratively to fulfill orders during both busy and quiet periods while maintaining AQWA’s high food safety and cleanliness standards. Completed extensive food handling and safety training, provided attentive customer service, assisted with food preparation, operated the register accurately, and contributed to a positive team environment.

Efficiently picked and packed orders, loading boxes onto conveyor belts to meet daily deadlines. Maintained a clean and safe workspace, working quickly in a demanding, refrigerator environment until transitioning out with the company’s full support.

Prepared dough and toppings according to recipes, ensuring accurate ingredient portions for each pizza. Maintained cleanliness of prep areas and operated the cash register to process customer payments efficiently.

Prepared ingredients before service; chopping vegetables, peeling eggs, and making sauces while adhering to strict food safety standards. During busy lunch periods, made sandwiches to order, built rapport with regulars, and delivered friendly, genuine service with a bubbly approach that made the day enjoyable and every customer feel welcome.

Greeted guests, checked tickets, and provided customer service when needed. Kept the lobby, hallways, and auditoriums clean and safe by doing regular cinema checks.