Kathy Anderson
Yoogali,NSW
Summary
Im a hard working mum of two young teenage boys. Im looking to adventure into something a little more challenging and wanting to learn something new.
I have over 25 years experience in retail work, communicating and interacting with customers. Working alone and as part of a team environment, many of these years managing stores and staff.
I am a single mum so my family is very important to me and flexibility is highly appreciated when needed with the children.
Im looking forward to steering into a new career where i can learn and enjoy my job.
Overview
20
20
years of professional experience
Work History
Shop Assistant
Gannons Butchery
05.2024 - Current
- Assisted customers with purchases & orders.
- Ordering of stock stock & restocking of shelves.
- Operated point-of-sale system, processing transactions and managing cash handling duties.
- Educated customers on meat preparation and cooking techniques.
- Training of staff.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- High standard of cleanliness.
- Implemented health and safety regulations to ensure compliance in food handling practices.
- Developed strong product knowledge to provide informed recommendations to customers.
- Managed customer inquiries and resolved issues promptly, contributing to a positive shopping experience.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
Shop Assistant
News & Gifts On Banna (Newsagency)
03.2006 - 05.2024
- Assisted customers with product selection, ensuring high levels of satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions and managing cash handling duties, banking and balancing of tills.
- Managed the day to day running of the store
- Responsible for the ordering of all stock.
- Trained new staff on operational procedures and company policies for improved team performance.
- Monitored sales floor activities, resolving customer inquiries and complaints efficiently to maintain satisfaction.
- Fully trained in lotto operation.
- Developed promotional displays.
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Staff rostering
- Opening & closing of the store.
- Attended buying events in sydney to purchase stock and communicate with reps.
Education
High School Diploma -
Wade High School
Griffith, NSW01-1995
Skills
- Customer service
- Cash handling
- Product knowledge
- Great phone skills
- Able to work alone and as part of a team
- Always wanting to learn
- Love a challenge
- RSA
- Working with children's check
Timeline
Shop Assistant
Gannons Butchery
05.2024 - Current
Shop Assistant
News & Gifts On Banna (Newsagency)
03.2006 - 05.2024
High School Diploma -
Wade High School