Kathy-Ann Gugroop
Officer,VIC
Summary
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping departments efficient, effective and hospitable for customers.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Duty Manager
Red Rooster
Pakenham West
12.2021 - Current
- Effectively handled interpersonal conflicts between staff and delegated tasks in a manner that kept the shifts running efficiently.
- Performed cash, till and banking procedures.
- Efficiently used a POS System to take orders and check sales for three years.
- Effectively handled customer complaints.
Crew Member
McDonald's
Doveton
01.2020 - 01.2021
- Kept the store clean.
- Restocked food items.
- Cooked food and built sandwich items.
- Efficiently used the POS System to make sales to customers and upsell products.
School Captain
St John's Regional College
Dandenong
- Served as a positive role model to the student body.
- Demonstrated strong organisational and leadership skills.
- Public Speaking.
- Fostering a positive school environment.
Education
Year 12 -
St John's Regional College
Dandenong, VICSkills
- Interpersonal Skills
- Conflict Resolution
- Problem Solving
- Team Leadership
- Organizational Skills
- Microsoft Office Suite
- POS System
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID011 Provide First Aid
- SITHFAB021 Provide Responsible Service of Alcohol
Certification
- HLTAID009 Provide Cardiopulmonary Resuscitation
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID011 Provide First Aid
Hobbies and Interests
- Gaming
- Music Production
- Music Collection
- Songwriting
- Fashion and Streetwear
- Fitness
- Philosophy
- History
Languages
- French
- English, Fluent
- French, Native
Timeline
Shift Supervisor/Duty Manager
Red Rooster
12.2021 - Current
Crew Member
McDonald's
01.2020 - 01.2021
School Captain
St John's Regional College
Year 12 -
St John's Regional College