Kathy Carter
Dickson,ACT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Kashcorp Accounting & Business Services
Dickson, ACT
07.2023 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Caregiver
Self
Dickson, ACT
01.2023 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Senior Skincare Advisor
Glam
Bowral, NSW
01.2008 - 01.2018
- Provided comprehensive skincare advice to customers based on individual skin type and needs.
- Conducted detailed skin analysis using specialized equipment and techniques.
- Assisted in the development of new skincare products, including formulating product ingredients and testing for efficacy.
- Developed customer loyalty programs to encourage repeat business.
- Maintained accurate records of customer purchases and preferences for future reference.
- Managed stock levels of skincare products, placing orders as needed to ensure shelves were adequately stocked with merchandise.
- Performed regular inventory audits to verify accuracy of sales data and store stock levels.
- Created marketing materials such as brochures, flyers, and posters to promote services and products.
- Organized promotional events such as make-up tutorials, skin care seminars.
- Trained new staff members on proper usage of skincare products and tools.
- Demonstrated knowledge of current trends in beauty industry by providing up-to-date information about available services and products to customers.
- Consulted with customers regarding their desired results from treatments or products they are interested in purchasing.
- Analyzed customer feedback surveys to identify areas that need improvement within the company's services or product offerings.
- Ensured compliance with all safety regulations while handling hazardous chemicals used in skincare treatments.
- Adhered to company policies and procedures when dealing with customer complaints or returns.
- Resolved conflicts between customers or personnel in a professional manner.
- Promoted additional services offered by the company such as facials, waxing, massage therapy.
- Educated clients on skin conditions, treatments and products to grow sales.
- Prepared clients for treatments and answered questions to improve comfort level.
- Assessed client needs and recommended skin care and anti-aging products.
- Set up rooms, equipment and stations for clients and restocked areas between appointments.
- Supported profitability by upselling products and services and processing sales.
- Kept equipment clean and sanitized to protect patients from infection risks.
- Monitored product freshness, appearance and cleanliness to improve quality control.
- Helped front desk personnel with appointments, scheduling and product sales.
- Provided excellent customer service and skincare treatments to clients.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Meticulously maintained spa appearance and cleanliness.
- Conducted private client consultations.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Instructed clients on how to apply make-up to achieve desired look.
- Inspected client's skin to determine best courses of treatment.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Eliminated or reduced appearance of fine lines and spots with appropriate products.
Education
High School Diploma -
Yeppoon State High Shool
Yeppoon, QLD11-1980
Skills
- Appointment Scheduling
- Research
- Mail handling
- Scheduling
- Reception oversight
- Filing
- Calendar Management
- Presentation Design
- Multitasking and prioritization
- Conflict Mediation
- Customer Relations
- Internal Communications
- Relationship Building
- Staff Motivation
- Strong interpersonal skills
- Social media knowledge
- Grammar
- Sensitive material handling
Kathy Carter
As a Jehovah's Witness, I also take part in a volunteer work where I do find it easy to cold call on people and start conversations regarding how things are going in the state of world events around us.
I find myself quite often offering comfort and support by means of a listening ear and connecting with people on a day to day basis offering reassurance.
Also while being a carer for my husband, I find it necessary to adjust to the very sudden change of circumstances, to think quickly and to be able to adapt to the changes that need to take place in a very calm and steady process.
Affiliations
I enjoy the connection with friends of all ages and walks of life by cooking for them and going out for dinner on a social level.
I feel this is a very important aspect to everyone's needs for a healthy lifestyle.
I enjoy camping and being outdoors and potting about with plants.
References
References available upon request.
Timeline
Administrative Assistant
Kashcorp Accounting & Business Services
07.2023 - Current
Caregiver
Self
01.2023 - Current
Senior Skincare Advisor
Glam
01.2008 - 01.2018
High School Diploma -
Yeppoon State High Shool
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