- Camping
- Volunteering with youth sports programs as a [role]
- Horseback Riding
- Gardening
- I enjoy helping others and giving back to the community
- Volunteering at local animal shelters and rescue organizations
- Animal Care
- Reading
MRS KATHY CLARK
Leeton,NSW
Summary
Dynamic bartender with extensive experience at Yanco Hotel, excelling in cocktail preparation and customer engagement. Proven ability to enhance guest experiences while maintaining high cleanliness standards. Skilled in inventory management and staff training, fostering a collaborative team environment to ensure exceptional service and operational efficiency.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Friendly Bartender with exceptional skills and skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
16
16
years of professional experience
Work History
Bartender Shift Manager
Yanco Hotel
12.2023 - Current
- Prepared and served a variety of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Managed inventory, restocked supplies, and assisted in ordering to maintain optimal stock levels.
- Engaged with customers, providing recommendations and creating a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to coordinate food and beverage pairings for special events.
- Assisted in training new bartenders on menu items, recipes, and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Cashier Team Lead
Woolworths
11.2009 - 07.2019
- Trained and supervised cashier team to ensure efficient operations and exceptional customer service.
- Managed cash handling processes, ensuring accuracy in transactions and adherence to company policies.
- Implemented inventory management practices, reducing discrepancies through effective monitoring and reporting.
- Developed staff schedules to optimize coverage during peak hours, enhancing overall team performance.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience for patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Certificate - High School Certificate
Leeton High School
Leeton, NSW12-1986
Skills
- Cocktail preparation
- Inventory management
- Customer engagement
- Cash handling
- Staff training
- Health compliance
- Order processing
- Menu knowledge
- Bar organization
- Team supervision
- Communication skills
- Cleaning standards
- Strong multitasking
- Customer service
- Patience and tolerance
- Team player attitude
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Alcohol awareness
- Food service
- Garnishing drinks
- Ordering procedures
- Food preparation
- Bar equipment use
- Bar service preparation
- Anticipating guest needs
- Hospitality and accommodation
- Safe food handling procedures
Interests
Timeline
Bartender Shift Manager
Yanco Hotel
12.2023 - Current
Cashier Team Lead
Woolworths
11.2009 - 07.2019
High School Certificate - High School Certificate
Leeton High School