Summary
Overview
Work History
Education
Skills
Education Training
References
Timeline
Generic

Kathy Dillon

Thornlands,QLD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

2
2
years of professional experience

Work History

Administration Officer

Go2 Solar
10.2023 - Current
  • Office Administration
  • Appointment Setter for the sales management team
  • Call Centre, Database management and auditor
  • Data Entry
  • Assist Installation Manager & Sales Manager with stock auditing, ordering and coordinating with installation partners on installation dates, Liase with customers via phone and email to coordinate their installation.
  • Liase with Lead Generation providers and audit all lead providers
  • Customer Relations
  • All Adhoc Administration duties that may arise within the office team environment in all divisions and departments of the company as required, Implement systems in the administration procedures and set up of databases used in both the CRM Management Systems and Solar Design Program for staff
  • Assisted with the company set up from the beginning and transition databases from one company to the other in the change over, Arrange freight and return of stock
  • Handle all customer enquiries via phone and email
  • Set up programs sync with database and other programs required
  • Import and export of database

Administration Assistant

Nationwide Solar Solutions
02.2022 - 10.2023
  • Profit and Loss Auditor
  • Office Administration
  • Appointment Setter for the sales management team both in Australia and overseas
  • Call Centre, Database management and auditor
  • Personal Assistant to the Managing Director
  • Assist with stock auditing, ordering and coordinating with Installation partners on installation dates, Liase with customers via phone and email to coordinate their installation
  • Liase with Lead Generation providers and audit all lead providers,
  • Customer Relations
  • All Adhoc Administration duties that may arise within the office team environment in all divisions and departments of the company as required,
  • Assisted with legal matters and processes
  • Used multiple programs and portals as required in the solar installation process
  • Upload information as required into service providers portals, Pulling information from database, formatting that data into suitable format for marketing portals
  • Report to the department managers on audits of system

Mater Parent Aid Unit I Trained Volunteer Parent Aide

  • Home visiting service seeking to improve infant-parent relationships, Collect client to groceries and attend appointments, Support parents to help client’s children meet milestones, Supporting social interaction with child and parent.

Administrative Officer AO2

Queensland Police Service
  • Report directly to the Officer in charge of station and AO3 Admin supervisor
  • Work closely with the station officer on shift
  • Receipting of monies - Police Certificates, Weapons Applications, and renewals
  • Take crime reports from members of the public, Support any counter related enquiries
  • Manage switch board operation, Meeting and greeting any visitors and ensuring sign in are completed
  • Checking all identification and paperwork for weapons license applications
  • Assist public with paperwork relating to vehicle checks for surrogate VIN and engine numbers
  • Maintain community policing brochures in the foyer and party safe paperwork
  • Maintaining bail records while signing bailees in as per their reporting conditions,
  • Mail incoming, outgoing, internal, external including registered mail and distribution
  • Alcometer downloads and readings
  • Relief Administration Supervisor periodically, Maintain petty cash, Supervise 9 other administration officers both at Cleveland Station and Redland Bay Station
  • Process and reconcile Collections Accounts - accounts receivable and payable, Process staff leave, Raise purchase orders for accountable forms, stationary, food for watchhouse etc, Report directly to OIC of station and Inspectors in District

Acting AO3 Roster Clerk

Queensland Police Service
  • Report directly to OIC of station and the OIC watchhouse
  • Update and maintain records on ESS
  • Compile monthly roster in accordance with information raised at monthly roster meeting with all other roster clerks in district and OICs to meet operational requirements of stations district
  • Book officers in for any training they require such as - fire arms, first aid, mental health training and court dates they are required to attend,
  • Maintain and update the leave planner with all police leave such as sick leave, annual leave etc keeping accurate records of any outstanding sick leave not applied for on computer system ESS
  • Maintain station equity in accordance with QPS policies and procedures, Maintain all overtime applications for processing at district office

Administration Officer AO2

Sarina Russo Recruitment
  • Report directly to OIC of Station and Administration Supervisor
  • Counter duties, Receipting of monies, banking, Mail - incoming, outgoing, external registered post and distribution
  • Data entry on QPS packages, Filing, fax, photocopying etc, Stationary orders, purchase orders
  • Overtime returns, Special services administration, Correspondence indexing - domestic violence, warrants, traffic etc
  • Eftpos reconciliation daily
  • Alcometer downloads capturing data
  • All administrative duties as required by OIC and supervisor relating to the station and for Browns Plains Police Beat at Grand Plaza Shopping centre where majority of the time I was the only person in the shopfront to deal with members of the public
  • Traffic breaches relating to traffic accidents and transcribe recorded interviews in relation to crimes and traffic offenses, Data entry and purchase orders

Administration and Reception

Pryde Fabrication
  • Answer all incoming calls and direct accordingly, Mail - incoming and outgoing, Filing, faxing, photocopying, Data entry and purchase orders, Invoicing using MYOB, Arrange flights, accommodation and vehicle hire for manager and other staff members and clients while traveling interstate

Administration Assistant and Reception

Toll north
  • Reception, Data entry of all connotes both general and containers from meat plants, Create and update subcontractors’ files and pay, Site Inductions and safety (high visibility vest) for all visitors, All mail internal and external, Train and create training manuals for both admin and accounts roles, Direct all phone calls, Audits of stationary

Personal Child Carer

- Current
  • Plan and implement early learning educational programs, Organise games and recreational activities, Appointment scheduling, Assisting with personal care, Managing challenging behaviours, Social support, General meal preparation, Transport to access community and medical appointments, Maximise the individual's physical and mental wellbeing

Education

Cleveland District State High School
Cleveland, QLD

Certificate II in Office Administration

Employment North
Capalaba, QLD

Business Administration

Queensland Police Service

Skills

  • Office Administration
  • Data Entry
  • Word Processing
  • Microsoft Office
  • Problem-Solving
  • Friendly and Respectful
  • Time Management
  • Punctual and Reliable
  • Coordination and Teamwork
  • Attention to Detail
  • Data Confidentiality
  • Schedule Coordination
  • Mail handling
  • Multiple Priorities Management
  • Employee Supervision
  • Job Costing
  • Resourceful and Analytical
  • Expense Monitoring
  • Customer Relations
  • File Maintenance
  • Calendar Management
  • Database Administration
  • Account Reconciliation
  • Document Preparation

Education Training

1999 - Certificate II in Office Administration

References

  • Elisha Roberts, Owner Operator, Spurling Formal Hire, 0430 363 101
  • Jodie Derriman, Supervisor/Station officer, Qld Police Service, 0417 724 089

Timeline

Administration Officer

Go2 Solar
10.2023 - Current

Administration Assistant

Nationwide Solar Solutions
02.2022 - 10.2023

Mater Parent Aid Unit I Trained Volunteer Parent Aide

Administrative Officer AO2

Queensland Police Service

Acting AO3 Roster Clerk

Queensland Police Service

Administration Officer AO2

Sarina Russo Recruitment

Administration and Reception

Pryde Fabrication

Administration Assistant and Reception

Toll north

Personal Child Carer

- Current

Cleveland District State High School

Certificate II in Office Administration

Employment North

Business Administration

Queensland Police Service

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