Kathy Edwards
CQ Cleaning
Toolooa ,QLD
2027
years of professional experience
Dedicated professional with extensive experience in housekeeping and customer service, notably at Harboursails Motel. Proven ability to enhance guest satisfaction through meticulous cleaning and efficient time management. Skilled in sanitation practices and team collaboration, consistently maintaining high standards of cleanliness and safety in fast-paced environments.
Work History
Cleaner
- Cleaned floors, surfaces, and restrooms to maintain safe, sanitary facility conditions.
- Restocked cleaning supplies and reported inventory needs to support uninterrupted operations.
- Operated vacuum, mop, and disinfecting equipment following workplace safety procedures.
- Removed waste, recycling, and spills promptly to keep work areas orderly.
- Inspected assigned areas and corrected cleanliness issues before shift completion.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
Housekeeper
3 Years 2 Months- Cleaned guest rooms, bathrooms, and common areas to maintain consistent motel standards.
- Changed linens, remade beds, and replaced amenities for incoming guests.
- Restocked towels, toiletries, and room supplies before guest arrivals.
- Vacuumed carpets, mopped floors, and removed debris to support clean facilities.
- Sanitized high-touch surfaces and bathroom fixtures following hygiene procedures.
- Inspected rooms for cleanliness issues and reported maintenance concerns promptly.
- Operated laundry equipment to wash, dry, and organize linens efficiently.
- Followed safety practices while handling cleaning chemicals and housekeeping tools.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Housekeeper
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
Receptionist
- Answered multi-line phone system and directed inquiries to appropriate staff members.
- Greeted visitors, screened arrivals, and maintained professional front desk operations.
- Scheduled appointments, updated calendars, and coordinated daily meeting room use.
- Managed incoming mail, deliveries, and outgoing correspondence with accuracy.
Bar Attendant
- Served beverages promptly while maintaining friendly, professional customer service.
- Prepared bar area by restocking supplies, glassware, and beverage inventory.
- Processed drink orders accurately using point-of-sale systems.
- Maintained clean, sanitary bar surfaces, equipment, and service areas.
- Assisted with opening and closing duties, including setup and cleanup.
- Managed cash and card transactions with accuracy and attention to detail.
- Supported smooth service by coordinating with kitchen and front-of-house staff.
- Followed responsible service procedures and alcohol compliance requirements.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Learned how to make wide variety of mixed drinks.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
Customer Service Representative
- Greeted customers and took accurate orders at counter, drive-thru, and kiosk.
- Processed payments using POS system and handled cash with accuracy.
- Coordinated with kitchen staff to ensure timely order fulfillment during peak periods.
- Resolved customer concerns promptly while maintaining courteous, professional service.
Deli Clerk
- Sliced meats and cheeses to customer specifications while maintaining consistent portioning and presentation.
- Prepared deli sandwiches, salads, and ready-to-serve items following food safety and quality standards.
- Stocked refrigerated cases, rotated inventory, and removed expired products to maintain freshness.
- Assisted customers with product selection, special requests, and order accuracy at deli counter.
Customer Service Representative
- Maintained clean service areas, dining spaces, and restrooms to support safety standards.
- Followed safety procedures and sanitation guidelines throughout shifts.
- Assisted teammates with restocking supplies and preparing service stations.
- Adapted quickly to changes, promotions, and fast-paced demands.
- Processed payments using POS system and handled cash with accuracy.
- Resolved customer concerns promptly while maintaining courteous, professional service.
- Coordinated with kitchen staff to ensure timely order fulfillment during peak periods.
Education
High School Diploma
Skills
Sweeping and mopping
Housekeeping
Customer service
Cleaning and sanitizing
Time management
Team collaboration
Reliability and punctuality
Problem-solving
Efficient cleaning techniques
Interior and exterior cleaning
Restroom sanitation
Attention to detail
Sanitation practices
Chemical handling
Health and safety compliance
Waste management
Window washing proficiency
Physical stamina
Professional appearance
Quality control
Health and safety regulations
Waste disposal methods
Laundry services
Floor care expertise
Confidentiality awareness
Hazardous material handling
References
Singh - Owner/ Manager Harbour sails motel -0432 277 628
Rana Oregan - Owner , CQ cleaning
0437 005 769
Timeline
Housekeeper
Harboursails Motel
08.2023 - 2025Read More
Cleaner
CQ Cleaning
2022 - CurrentRead More
Housekeeper
Rydges Gladstone
2021 - 2022Read More
Receptionist
Community Solutions
2015 - 2016Read More
Bar Attendant
Brunswick Hotel
2012 - 2015Read More
Customer Service Representative
McDonald's Restaurant
2012 - 2015Read More
Deli Clerk
Gladstone Iga
2008 - 2010Read More
Customer Service Representative
Beds R Us
2007 - 2008Read More
CQU
High School Diploma
Read More