Kathy Gould
Morayfield
Summary
Library assistant with expertise in customer service, digital resource management, and community outreach. Demonstrated success in executing engaging library programs and effectively supporting patrons. Committed to enhancing library displays and promoting childhood literacy initiatives.
Overview
3
3
years of professional experience
Work History
Level 2 Library Assistant
City of Moreton Bay
02.2026 - Current
- Collaborated with staff to plan and execute community outreach programs.
- Guided users in utilizing digital resources and technology effectively.
- Provided customer service support by answering inquiries and resolving issues.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Performed basic computer troubleshooting and maintenance tasks.
- Provided reference and reader's advisory services to library patrons.
- Enforced current library policies fairly with patrons.
- Scanned documents into the library's digital repository system.
- Processed payments from patrons for fines or fees associated with their accounts.
- Processed interlibrary loan requests for patrons.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Processed new materials including books, magazines, and multimedia for circulation.
- Coordinated with external vendors to procure library supplies and materials.
- Engaged with the community through outreach programs to promote library services.
- Identified and removed worn or outdated books and media.
- Collected overdue fines from library patrons. from customers for overdue books and resources.
Casual Library Assistant
City of Moreton Bay
03.2023 - Current
- Assisted patrons with locating and checking out library materials.
- Provided reference and reader's advisory services to library patrons.
- Supported library programs by setting up events and facilitating activities.
- Implemented and helped manage summer reading program for children.
- Processed new book arrivals and updated catalog records efficiently.
- Processed interlibrary loan requests for patrons.
- Troubleshot technical issues with computers or other equipment used by patrons.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
Education
Certificate of Attainment - ALIA - PD Readers' Advisory
TAFE NSW
NSW05-2025
Certificate III Library And Information Services -
TAFE Queensland
QLD01-2022
Skills
- Library program support
- Reader's advisory
- Reference services
- Community outreach
- Customer engagement
- Children's programs
- Interlibrary loan processing
- Digital resource management
- Technical troubleshooting
- Display creation
- Attention to detail
- Team collaboration
Timeline
Level 2 Library Assistant
City of Moreton Bay
02.2026 - Current
Casual Library Assistant
City of Moreton Bay
03.2023 - Current
Certificate of Attainment - ALIA - PD Readers' Advisory
TAFE NSW
Certificate III Library And Information Services -
TAFE Queensland