Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kathy Hackenberg

Penrith,NSW

Summary

Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimising supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Distribution Centre Manager

Harris Farm Markets
Greystanes, NSW
01.2019 - 05.2025
  • Monitored compliance with safety regulations and upheld quality standards in warehouse operations.
  • Conducted regular audits to ensure physical inventory matched system records accurately.
  • Introduced new technologies to enhance operational efficiency and boost productivity.
  • Resolved customer complaints regarding deliveries or returns.
  • Oversaw loading and unloading activities at dock doors ensuring safe and efficient movement of goods into and out of the facility.
  • Identified opportunities for cost savings through improved processes or technology implementation.
  • Coordinated activities between warehouse personnel and other departments such as buyers, stores and accounts & purchasing.
  • Developed policies and procedures related to warehousing operations and trained staff accordingly.
  • Collaborated with logistics team to develop efficient transportation routes for timely delivery of products.
  • Scheduled maintenance for all machinery used at the distribution centre.
  • Developed strategies to improve operational efficiency and reduce costs in the distribution centre.
  • Maintained accurate records related to goods received or shipped out from the warehouse.
  • Managed and monitored the daily operations of a distribution centre, including staffing, inventory control, shipment scheduling, and product delivery.
  • Oversaw both incoming and outgoing shipments, verifying orders were picked and shipped or placed into inventory accurately and efficiently.
  • Identified opportunities to reduce cost and improve productivity.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Implemented and planned warehouse safety and security programs and activities.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Identified logistics issues and immediately conducted research to determine best possible solutions.
  • Executed new safety rules and procedures and trained all warehouse employees on these measures to reduce workplace accidents.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintaining accurate and up-to-date records of staff attendance and absences.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Conducted regular performance reviews to assess individual team member progress.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Motivated team members through recognition programs and performance-based incentives.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Responded promptly to emergency repair requests from staff members.
  • Established clear expectations for employees, providing guidance when needed.
  • Created training materials and conducted group trainings on new processes or procedures.

Warehouse Manager

Harris Farm Markets
Strathfield South, NSW
05.2018 - 12.2018
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Organised warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.

Ambient Supervisor

Harris Farm Markets
Flemington, NSW
03.2017 - 04.2018
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Directed and supervised team of 15+ employees in daily operations.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Trained new employees on company policies and procedures.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.

Pallet Controller

Harris Farm Markets
Flemington
06.2015 - 02.2017
  • Reviewed journal entries for accuracy and completeness.
  • Identified areas for improvement within the finance department operations and processes.
  • Prepared consolidated financial statements at period end close including balance sheet reconciliations.
  • Performed detailed variance analyses between actual results versus budget and forecast estimates.
  • Conducted regular reviews of fixed assets register to maintain accuracy of records.
  • Maintained general ledger integrity through review of account balances and transactions ensuring accuracy of information reported in the financial statements.
  • Prepared journal entries to correct errors in account balances.
  • Monitored accounts for fraudulent activity or suspicious transactions.
  • Analysed discrepancies between bank statements and internal records.
  • Generated monthly reconciliation reports for management review.

Education

Cert IV Business Management -

Nepean Tafe
Sydneuy
11-2006

High School Diploma -

Plumpton High School
Sydney, NSW
01-1986

High School Diploma -

Plumpton High School
Sydney, NSW

Skills

  • Inventory management and logistics coordination
  • Safety compliance and worker safety procedures
  • Process improvement and operational efficiency
  • Staff training and team supervision
  • Data analysis and performance monitoring
  • Team leadership and conflict resolution
  • Effective communication skills

Certification

  • First Aid
  • Fire Warden
  • Forklift Licence

References

References available upon request.

Timeline

Distribution Centre Manager

Harris Farm Markets
01.2019 - 05.2025

Warehouse Manager

Harris Farm Markets
05.2018 - 12.2018

Ambient Supervisor

Harris Farm Markets
03.2017 - 04.2018

Pallet Controller

Harris Farm Markets
06.2015 - 02.2017

Cert IV Business Management -

Nepean Tafe

High School Diploma -

Plumpton High School

High School Diploma -

Plumpton High School

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Kathy Hackenberg