Kathy Mawby
Mornington,VIC
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships.
History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Gifted at working with all types of customers.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager
Mawby Chiropractic and Wellness
Rosebud, VIC
10.2006 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Personal Trainer
Mawby Fit
Rosebud, VIC
09.2010 - 04.2015
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
- Inspected equipment regularly to ensure it is safe and functioning properly.
Manager
Murray Recreation and Leisure Centre
Pinjarra, WA
03.1998 - 03.2002
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Recreation And Sports Management
Edith Cowan University
Western Australia11-1993
Skills
- Business Administration and development
- Strategic Planning
- Policy Implementation
- Workforce Management
- Operations Management
- Performance Management
- Team Leadership
- Customer Relationship Management (CRM)
- Project Management
- Negotiation
- Complex Problem-Solving
- Schedule Preparation
- Time Management
- Staff Training and Development
- Business Planning
- Multi Tasker
Accomplishments
- School captain at junior high and senior high school
- State Captain for WA Netball Team
- Captain WA State Neball league for 10 years.
- Australian Champion and Commonwealth record holder, Powerlifting Australia
Certification
- Up to date first aid and CPR
- Level 2 Personal trainer, Certificate 3/4 Gym instructor the Fitness Academy
- Level 2 coach, Netball Australia
Affiliations
- Mother of 2 young adults and various animals.
- A grade Netball Coach, Mornington Football Netball Club
- Gym member,
- member Diggers Club, Dromana
- Fitness and wellbeing enthusiast
References
References available upon request.
Timeline
Personal Trainer
Mawby Fit
09.2010 - 04.2015
Manager
Mawby Chiropractic and Wellness
10.2006 - Current
Manager
Murray Recreation and Leisure Centre
03.1998 - 03.2002
Bachelor of Arts - Recreation And Sports Management
Edith Cowan University
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