Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathy Mckenna

Montville,QLD

Summary

Hardworking Bistro Supervisor & Venue Manager driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative, management and results proven experienced Supervisor / Manager.

Overview

21
21
years of professional experience

Work History

Bistro Supervisor

Maleny Hotel
01.2021 - 01.2024
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Streamlined operations for increased efficiency by implementing new scheduling and task delegation strategies.
  • Enhanced team productivity with regular coaching sessions and performance evaluations.
  • Reduced waste, controlling inventory levels and optimizing food ordering procedures.
  • Supervising of front house staff ensuring a professional environment for employees and patrons.
  • Organised, managed and executed premium functions such as wedding, corporate events and private large scale bespoke events.
  • Managed staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
  • Coordinated events at the bistro, overseeing logistics and ensuring excellent guest experiences from start to finish.
  • Collaborated with management to strategize long-term growth plans for the bistro based on market research analysis.

Bartender

Maleny Hotel
07.2020 - 01.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Handled patrons gaming area for cashing outs, machine issues and compliance.
  • Handling of payments for wins through, Poker Machines and TAB betting wins.
  • Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
  • Enhanced customer experience by providing efficient and friendly service while maintaining a clean and organized bar area.
  • Increased bar revenue by creating engaging promotions and events tailored to the gaming community.
  • Managed inventory effectively, minimizing waste while ensuring consistent stock availability for high-demand items.

Manager

Mapleton Tavern
01.2015 - 07.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.

Bartender

Mapleton Tavern
02.2010 - 01.2015
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Venue Cleaner

Mapleton Tavern
01.2005 - 02.2010
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Maintained WHS revenue requirements in accordance with the legislation.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.

Venue Cleaner

Maleny Hotel
03.2003 - 01.2005
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Maintained WHS revenue requirements in accordance with the legislation.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.

Education

High School Diploma -

Secondary Education
Wynnum State High School

Responsible Service of Alcohol -

CTA Training

Responsible Service of Gambling -

CTA Training

Skills

  • Resource Allocation
  • Staff Training
  • Order Processing
  • Decision Making
  • Cash Handling

References

Tony Weldon - Maleny Hotel Venue Manager: 0423 201 449

Sue Hill - Hill View Realty Director / Owner: 0418 796 765

Wayne Bartlem - Absolute Prestige Packing & Moving CEO: 0467 282 400

Lilly Gunther - Family Associate: 0477 471 208

Timeline

Bistro Supervisor

Maleny Hotel
01.2021 - 01.2024

Bartender

Maleny Hotel
07.2020 - 01.2021

Manager

Mapleton Tavern
01.2015 - 07.2020

Bartender

Mapleton Tavern
02.2010 - 01.2015

Venue Cleaner

Mapleton Tavern
01.2005 - 02.2010

Venue Cleaner

Maleny Hotel
03.2003 - 01.2005

High School Diploma -

Secondary Education

Responsible Service of Alcohol -

CTA Training

Responsible Service of Gambling -

CTA Training

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