Kathy Nash
Cowra,NSW
Summary
Proven track record in enhancing customer satisfaction and sales, exemplified during my tenure at Coles Supermarket. Skilled in customer service and money handling, I excel in fostering client relations and maintaining store environments. Achieved significant improvements in service efficiency and customer engagement through innovative solutions and exceptional communication skills.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Lifestyle Assistant
Moyne
01.2019 - 01.2022
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
- Managed multiple projects simultaneously while maintaining exceptional attention to detail and organization.
- Provided top-notch customer service by promptly responding to inquiries, addressing concerns, and offering solutions that met client expectations.
Bakery Worker
Royces Homestyle Cakes
01.2007 - 01.2018
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Fast Food Server
West Cowra Takeaway
01.1989 - 01.2007
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
Education
No Degree -
Cowra High School
Cowra, NSWSkills
- Customer Service
- Money handling abilities
- Sales expertise
- Customer Relations
- Store maintenance
Timeline
Customer Service Representative
Coles Supermarket
01.2022 - Current
Lifestyle Assistant
Moyne
01.2019 - 01.2022
Bakery Worker
Royces Homestyle Cakes
01.2007 - 01.2018
Fast Food Server
West Cowra Takeaway
01.1989 - 01.2007
No Degree -
Cowra High School
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