Kathy Nguyen

Motivated, compassionate, and enthusiastic first year nursing student with a strong commitment to use critical thinking attained during clinical placements and customer service experience to deliver safe, quality, person-centred care. Aiming to utilise strong communication skills to collaborate within a multidisciplinary team, empowering and ensuring quality care to a diverse range of people.

HLTAID003 First Aid Certificate 15 Jul 2022

HLTAID009 Provide cardiopulmonary resuscitation 06 Dec 2022

Sandwich Artist | SUBWAY®Restaurants

Nov 2019 - Current

• Prepared and monitored food in compliance with health and safety guidelines.
• Trained new team members to adhere to restaurant routine, their roles and responsibilities.
• Upheld high standards of customer service at all times to enhance customer satisfaction.
• De-escalated customer complaints and conflict through effective communication, respect and patience.

Volunteer Peer Support Tutor | Westfields Sports High School

The Peer Tute Literacy Program | Nov 2019 - Dec 2020

• Tutored culturally and linguistically diverse peers in reading and writing.
• Used verbal and non-verbal communication skills such as body language, hand gestures, simple English and active listening to collaborate with peers.
• Used problem solving skills and critical thinking to improve peers' communication and literacy skills.