Summary
Overview
Work History
Education
Licence
References
Training
Languages
Certification
Languages
References
Timeline
Generic

Kathy Novak

Toongabbie,NSW

Summary

Skilled Transport Manager known for high productivity and efficient task completion. Resourceful in route optimization, fleet management, and regulatory compliance. Excel at communication, problem-solving, and leadership, ensuring smooth operations in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

NSW and ACT Transport Manager and Lead Logistics Manager

JB Group
Marsden Park, NSW
01.2025 - Current
  • Coordinated transport schedules to ensure timely deliveries across multiple locations, aligning with company objectives, and compliance regulations.
  • Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
  • Led sustainability initiatives within transportation operations, reducing environmental impact and promoting green practices.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Heading a team of seven transport planners and assistants, and handling departmental scheduling to maintain proper staffing for shifts.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Examined invoices and shipping manifests for conformity to tariffs and regulations.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
  • Managed fleet operations, optimizing routes for efficiency and cost-effectiveness.
  • Oversaw compliance with safety regulations and industry standards in transportation processes.
  • Trained staff on best practices for vehicle maintenance and safety protocols.
  • Developed training programs to enhance team capabilities in transport management.
  • Evaluated vendor performance to improve service quality and reliability in logistics operations.
  • Arranged alternate routes as needed during peak times or when road conditions were unfavorable.
  • Evaluated driver performance and took corrective action where necessary.
  • Conducted regular inspections of vehicles in the fleet to ensure they are up to date with legal and COR requirements.
  • Analyzed transportation costs, identified areas for cost reduction, and implemented new strategies to reduce expenses.
  • Ensured compliance with applicable laws, regulations, safety standards, and company policies in relation to transport management activities.
  • Worked closely with internal departments such as finance and operations to ensure smooth running of daily operations.
  • Maintained records of cargo loads including weight, volume, route information.
  • Developed and maintained a comprehensive database of all vehicles and drivers in the transport fleet.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Created and enforced policies and procedures for entire logistics team.
  • Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
  • Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
  • Collaborated with IT department to enhance transportation management systems, improving data accuracy and decision-making.

National Intermodal -Service Delivery Live Run

Pacific National
North Sydney
08.2024 - 01.2025
  • Oversee schedules and services, prioritizing safety, and operational excellence.
  • Relay vital train plan information to all stakeholders, ensuring network providers adhere to the operational plan.
  • Maintain systems for accurate, timely, and precise communication, reporting, and data management.
  • Collaborate with stakeholders to ensure timely cargo delivery and assembly.
  • Maintain daily communication with freight terminals to ensure crew availability, shunt time, and frequent updates to ensure compliance with the weekly train plan when possible.
  • Seek opportunities to streamline services and processes to enhance service delivery throughout the day.
  • Strategically deploy crews to meet operational demands effectively, and in compliance with applicable awards and fatigue regulations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Duty Manager

Busways North-West
Ryde And Willoughby, NSW
01.2022 - 08.2024
  • Implement local service improvements and ad hoc alterations to buses with Busways' TMS System.
  • Coordinated staff schedules to optimize resource allocation and service delivery.
  • Trained new team members on operational procedures and company policies.
  • Monitored vehicle fleet performance and scheduled maintenance as needed.
  • Implemented process improvements to enhance service efficiency and effectiveness.
  • Facilitated communication between departments to ensure smooth workflow execution.
  • Responded promptly to any emergency situations that arose during shifts.
  • Handled employee problems in absence of Depot manager.
  • Developed and implemented strategies to improve customer service.
  • Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
  • Assisted with recruitment processes when necessary, interviewing potential candidates.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Organized employee appraisals, providing feedback where necessary.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Managed a team of over 400 employees, ensuring that high productivity and quality standards were met.
  • Monitoring and compliance with all service delivery and contract KPIs.
  • Promote safety awareness within the depots, and ensure safety practices are maintained.
  • Assist the Depot Manager and Assistant Office Managers and provide direct support to ensure the effective day-to-day management, monitoring, coordination, and delivery of the Depot’s bus services to meet all the requirements of the Sydney Metropolitan Bus Services Contract (SMBSC) and customer expectations.
  • Supervise and assist yard supervisors. In the absence of the Yard Supervisor, perform duties of an operational nature.
  • Support supervision and coordination for the delivery of special events.
  • Excellent working knowledge of the Bus Operator’s Award, relevant legislation, and operational procedures and systems, including the Opal System, Opal Cards, and regulations and agreements affecting the operation of buses, fleet, and staff.
  • Sound understanding of, and commitment to, equity, EEO, diversity, WHS, and ethical practice policies and procedures.
  • Work across both Region 7 depots located in Ryde and Willoughby, with a willingness to assist with staff shortages across a 24-hour, 7-day roster.
  • Work closely with OCC (Operations Control Centre), roster clerks, staff supervisors, Depot Admin, contract cleaners, senior management, and maintenance personnel to ensure the best outcome for contractual obligations.
  • Flexible availability, with a willingness to assist in the form of overtime for short-notice emergencies, bus replacement services, or staff shortages.

Duty Officer

Transport NSW State Transit Authority
Sydney, NSW
12.2019 - 01.2022
  • Assist the Depot Director/Manager and provide direct support to ensure the effective day-to-day management, monitoring, coordination, and delivery of the Depot’s bus services to meet all the requirements of the Sydney Metropolitan Bus Services Contract (SMBSC), and customer expectations.
  • Supervise yard supervisors, giving directions in the resolution of operational issues.
  • In the absence of the Yard Supervisor, perform duties of an operational nature.
  • Implement local service improvements and ad hoc alterations to bus services through the use of the live Hastus System.
  • Support supervision, coordination, or delivery of special events.
  • Monitor staff compliance with expected standards: attendance, uniform, presentation, and display of Driver Authority Card.
  • Excellent working knowledge of the Bus Operator’s Award, relevant legislation, and operational procedures and systems, including electronic ticketing, passes, regulations, and agreements affecting the operation of buses, fleets, and staff.
  • Sound understanding of, and commitment to, equity, EEO, diversity, WHS, and ethical practice policies and procedures.
  • Responded promptly to emergencies and implemented operational protocols.
  • Oversaw incident reporting and documentation procedures for accuracy.
  • Facilitated briefings to keep staff informed of ongoing developments.
  • Collaborated with external agencies during crisis management scenarios.
  • Monitored radio communications, tracked personnel locations, and maintained records of activities.
  • Provided support services for law enforcement personnel in the field.
  • Developed standard operating procedures for daily operations of duty officers.
  • Coordinated communication between teams and maintained situational awareness.
  • Represent State Transit in an honest, ethical, and professional way, in accordance with the TfNSW Code of Conduct, and support a culture of integrity and professionalism through compliance with all legislation, awards, enterprise agreements, policies, and procedures, and State Transit’s operating model.

Roster Clerk/ Transport Scheduler

Transport NSW State Transit Authority
Sydney, NSW
04.2017 - 12.2019
  • Allocate shifts to bus operators in an efficient and cost-effective manner for base and daily schedules, ensuring compliance with rostering policies and procedures, IR Awards, and RMS regulations.
  • Coordinated transport schedules to optimize service delivery across multiple routes.
  • Plan for all leave, including annual leave, long service leave, career break, leave without pay, long-term sickness, training courses, and accrued days off.
  • Liaise with schedulers, Roster and Special Events coordinators, and other Roster Clerks when required, Depot Directors/Managers, Staff Supervisors, and Duty Officers regarding daily absences, unplanned leave, and future availability. Liaise with the Health Services Officer regarding rostering needs for staff on selected duties.
  • Maintain records associated with shift allocation procedures, operator qualifications, and staff movements, including seniority.
  • Prepare and print daily bus operator timecards, depot dispatch sheets, sign-on lists, the period roster, and related reports.
  • Monitoring overtime hours worked by employees and ensuring that they are compensated correctly.
  • Updating employee files regularly with new documents or forms received from the staff.
  • Responding promptly to inquiries from staff members regarding their benefits packages or other entitlements.
  • Generating reports on staff performance, turnover rates, absenteeism.
  • Supported development and implementation of clear and successful policies, budgets, and procedures for smooth and efficient operations.
  • Purged inactive files and destroyed obsolete files following procedures.

Network Controller

Transport NSW State Transit Authority
Everleigh, NSW
11.2014 - 04.2017
  • Operate the Sydney Buses monitoring, route management, and radio communications systems, and resources.
  • Ensure that two-way radio and associated systems are functioning effectively, and that all activities are implemented in accordance with state transit policies and procedures.
  • Provide high-quality services to internal clients at all levels of bus operations, as well as external clients and stakeholders.
  • Provide quick, accurate, and effective responses in dealing with various incidents and problems that occur daily, and sometimes without much notice.
  • Maintaining a team focus, since the working pattern is based on shift work, and work is co-located in a multi-agency facility.
  • High level of analytical skills to track and interpret information from real-time services.
  • Excellent written and verbal communication skills, including above-average voice and diction clarity, and report writing skills.
  • Extensive knowledge of bus operations, electronic ticketing, revenue and passes, relevant legislation, awards, regulations, and agreements affecting the operation of the bus, fleet, and staff.
  • Managed incident response protocols for network disruptions and outages.
  • Analyzed traffic patterns across multiple networks in order to identify bottlenecks or bandwidth constraints.

Senior Bus Operator

State Transit Authority Sydney
Sydney, NSW
08.2010 - 11.2014
  • Drive and operate public passenger, school, and charter buses along specified routes according to the timetable.
  • Respond to requests for information by the customers.
  • Acknowledge and refer customer feedback to the proper channel.
  • Monitor and anticipate the behaviors of other road users, passengers, and pedestrians to identify potential hazards.
  • Monitor timing points to ensure that the service runs on time.
  • Report defective and damaged buses.
  • Report traffic conditions that may disrupt services and cause delays.
  • Transport passengers with disabilities, including vision impairment and wheelchair access.
  • Interpret roadmaps and navigate pre-determined routes.
  • Manage disruptive and unlawful behaviors.
  • Apply fatigue management strategies.
  • Apply accident and emergency procedures.

Payroll Officer

State Transit Authority
Strawberry Hills, NSW
11.2012 - 03.2013
  • Working from Strawberry Hills in a small departmental team to process the fortnightly pay run for over 4,000 employees across 16 depots, and various other office locations.
  • Duties included processing payroll, tax calculations, deductions, and preparation of monthly and quarterly financial statements.
  • Strong interpersonal skills to assist salaried and operational staff with payroll queries, including advice on awards and policies.
  • Complying with various awards and legislations relevant to the run week.
  • Preparation and payment of all state and federal tax obligations, including PAYG, payroll tax, and Superannuation Guarantee Contribution, as well as managing leave entitlements and payments.
  • Preparation and timely delivery of pay slips and annual payment summaries.
  • Processing new employee contracts and terminations, from a payroll perspective.
  • Working closely with the HR and Finance Departments.

General Manager

The Buena Hotel Mosman
12.2007 - 01.2010
  • Oversee daily hotel operations, including customer complaints, disputes, and identification checks.
  • Hotel accommodation, including reconciliation, and orders of all hotel linens and personal hygiene products.
  • Staff roster, including hiring and training new staff.
  • Meet with stakeholders to deliver up-to-date and informed outcomes and decisions with regard to all aspects of hotel operations.
  • Supervise Bar and Bottle Shop operations, ensuring FIFO.
  • Oversee gaming and TAB operations, and update machine programs as performance and popularity dwindle.
  • Daily and weekly reconciliation of poker machine revenue, including gaming audit.
  • Weekly cleaning and maintenance of beer lines, ensuring to meet the highest levels of cleanliness and freshness.
  • Managed team performance, providing guidance and support to staff members.
  • Developed and implemented operational policies to enhance guest satisfaction.
  • Led staff training sessions to improve service quality and efficiency.
  • Monitored financial performance, reviewing budgets and expense reports regularly.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through effective hotel management.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Prepared detailed reports for shareholders, outlining key performance metrics related to operational success.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

Diploma of Policing Practice - Policing

CHARLES STURT UNIVERSITY
Goulburn, NSW
01.1999

Higher School Certificate -

MOSMAN HIGH SCHOOL
10-1998

Licence

Heavy Vehicle (HR)

References

Available upon request.

Training

  • RESTAURANT and CATERING, Statement of Attainment Provide Responsible Service of Alcohol, Provide Responsible Conduct Of Gambling, 2000-07-01
  • TAFE, Statement of Attainment Course in Hotel Licensees, 2010-03-01
  • State Transit Authority, Sydney, Certificate 3 Transport and Logistics, 2010-08-01
  • Think Real Estate, Certificate 3 In Property Services (Real Estate), Certificate of Registration, 2015-02-01
  • Anti-Terrorism and Armed Hold Up Course STA, 2016-09-01
  • Network Controller Master Radio Training STA, 2017-03-01
  • HASTUS GIRO Depot Roster Clerk Course, 2019-04-01
  • HASTUS GIRO Duty Officer Course, 2020-10-01
  • Chain of Responsibility Course STA, 2019-09-01
  • St John Ambulance Senior First Aid Course, 2020-11-01
  • Advanced Fatigue Management Course -TILF006 Administer a Fatigue Risk management System, 2020-11-01
  • Pacific National Executive Services Pty Ltd, TLIB3118 Apply awareness of railway fundamentals, 2024-10-01
  • Pacific National Executive Services Pty Ltd, TLIF2006 Apply accident-emergency procedures, 2024-10-01
  • Pacific National Executive Services Pty Ltd, TLIF2010 Apply fatigue management strategies, 2024-10-01
  • Pacific National Executive Services Pty Ltd, TLIE2007 Use communication systems, 2024-10-01
  • Pacific National Executive Services Pty Ltd, TLIF0025 Follow work and health safety procedures, 2024-10-01

Languages

  • English
  • Polish

Certification

  • 2010 TAFE Statement of Attainment, Course in Hotel Licensees
  • 2010 - State Transit Authority - Certificate 3 in Transport and Logistics
  • 2013 - State Transit Authority - Anti-terrorism and armed hold-up course
  • 2014 - State Transit Authority - Network Controller Master Radio Training
  • 2017 - State Transit Authority - HASTUS, GIRO, Roster Clerk Course
  • 2019 - State Transit Authority - Chain of Responsibility Course
  • 2020 - Advanced Fatigue Management Course - TILF0006, administer a Fatigue Risk Management System
  • 2024 - Pacific National Executive Services Pty Ltd – TLIB3118 apply awareness of railway fundamentals
  • 2024 - Pacific National Executive Services Pty Ltd – TLIF2006 apply accident-emergency procedures
  • 2024 - Pacific National Executive Services Pty Ltd – TLIF2010: Apply fatigue management strategies
  • 2024 - Pacific National Executive Services Pty Ltd – TLIE2007 use communication systems
  • 2024 - Pacific National Executive Services Pty Ltd – TLIF0025 follow work and health safety procedures
  • WWC - WWC0578842E - Expiry January 2030
  • HR Class Driver's License - Expiry November 2030

Languages

Polish
Native/ Bilingual

References

References available upon request.

Timeline

NSW and ACT Transport Manager and Lead Logistics Manager

JB Group
01.2025 - Current

National Intermodal -Service Delivery Live Run

Pacific National
08.2024 - 01.2025

Duty Manager

Busways North-West
01.2022 - 08.2024

Duty Officer

Transport NSW State Transit Authority
12.2019 - 01.2022

Roster Clerk/ Transport Scheduler

Transport NSW State Transit Authority
04.2017 - 12.2019

Network Controller

Transport NSW State Transit Authority
11.2014 - 04.2017

Payroll Officer

State Transit Authority
11.2012 - 03.2013

Senior Bus Operator

State Transit Authority Sydney
08.2010 - 11.2014

General Manager

The Buena Hotel Mosman
12.2007 - 01.2010

Diploma of Policing Practice - Policing

CHARLES STURT UNIVERSITY

Higher School Certificate -

MOSMAN HIGH SCHOOL

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