Kathy Pfeifer
Clyde North,VIC
Summary
Dynamic Customer Service Manager with over 37 years at Woolworths, leading a team of 40+ to enhance service satisfaction. Expert in issue resolution and conflict management, I developed impactful training programs and implemented process improvements, significantly streamlining customer interactions and elevating service quality.
Overview
1
1
Language
37
37
years of professional experience
Work History
Customer Service Manager
Woolworths
Marriott Waters, Vic
1989.03 - Current
Employed with Woolworths for over 37 years, served as customer service manager, overseeing daily operations for nearly 20 years.
Managed customer service team, ensuring high-quality support and satisfaction.
- Managed team of over 40 members, resolving customer complaints and improving service satisfaction.
- Implemented process improvements to streamline customer inquiries and resolutions.
- Developed training programs for new staff to enhance service skills.
Education
Sandringham Secondary College
Sandringham , VicSkills
- Customer service
- Management skills
- Issue resolution
- Problem Solving
- Risk Management
- Team player
- Flexible
- Conflict resolution
Languages
Greek
Intermediate (B1)
B1
Timeline
Customer Service Manager
Woolworths
1989.03 - Current
Sandringham Secondary College